REF JOB: JOB6787

Role Outline

We are seeking an experienced and detail-oriented Resource Planner Team Leader to join our team. In this role, you will be responsible for overseeing the Resource Planning Team, ensuring the efficient and effective scheduling of resources while maintaining high standards of customer service. You will act as the primary escalation point for the team, manage complex scheduling scenarios, and build strong relationships with high-profile clients.

This is an exciting opportunity for a proactive and organised individual with a passion for leadership and operational excellence. You will play a key role in driving team performance, ensuring compliance with company policies, and fostering a culture of collaboration and continuous improvement.

If you have strong organisational and leadership skills, experience in scheduling or resource coordination, and a commitment to delivering exceptional customer service, we’d love to hear from you!

What you’ll be doing

• Lead, coach, and develop the Resource Planning Team to deliver high performance, accuracy, and excellent customer service.
• Oversee team workloads, ensuring efficient scheduling and resource allocation to meet client needs.
• Act as the main point of escalation, resolving issues promptly and effectively.
• Manage complex scheduling scenarios and ensure accurate handovers to the wider team.
• Build and maintain strong relationships with high-profile clients, acting as their primary point of contact.
• Represent the business professionally in client reviews and meetings.
• Drive a culture of collaboration, accountability, and continuous improvement within the team.
• Ensure compliance with company policies, GDPR, and quality standards, while upholding the company’s values of Care, One Team, Relationships, and Excellence.