Additional Information

• The post holder will be accountable to the Resource Planning and Delivery Lead.
• The role is likely to involve some travelling to Other HM Land Registry Offices and other locations which may include some overnight stays.
• The CSC Telephone opening hours are 08:00 to 17:00. You will be required to work with the other members of the CSC Resource Planning Team to ensure that there is appropriate cover across the opening hours. You may also be required to travel occasionally to attend cross-site Customer Services and Resource Planning Team meetings and workshops.
• The post holder will be required to work a minimum of 32 hours per week.

Person Specification

To Be Successful, You Will Have:

• Experience in resource planning and scheduling within a contact centre environment.
• Experience using basic Microsoft Excel formulas.
• Experience working as an effective team player.
• Experience keeping accurate and detailed records.
• The ability to work to tight deadlines and prioritise tasks.
• Effective communication and presentation skills.
• The ability to constructively challenge evidence, when appropriate.
• The ability to effectively negotiate.
• The ability to remain motivated and drive positive change when faced with delays and/or resistance.
• The ability to work on own initiative.

Please See Job Description For Further Details.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Working Together
• Managing a Quality Service
• Delivering at Pace

Alongside your salary of £32,119, HM Land Registry contributes £9,304 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Make a Real Impact

Play a vital role in ensuring customers receive a responsive and effective service by helping to optimise resources and operational performance.

Develop Specialist Skills

Gain valuable experience in workforce planning, forecasting, workforce management systems, performance analysis and operational delivery.

Collaborate Across the Organisation

Work with a wide range of stakeholders including frontline colleagues, managers, senior leaders and external partners.

Data-Driven Decision Making

Use analytical skills and operational insight to influence performance and support continuous improvement.

#WeAreHMLR

At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.

We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.

We have integrity– we value honesty, trust and doing the right thing in the right way. We drive innovation– we are forward-thinking, embrace change and are continually improving our processes. We are professional– we value and grow our knowledge and professional expertise. We give assurance– we guarantee our services and provide confidence to the property market.

Please click here for further information on our rewards package:

https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you

Artificial Intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection Process Details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

To apply, please attach an anonymised CV into the online application form when prompted and be sure your CV covers the Essential Criteria provided in the job description.

The Personal Statement Section (in No More Than 750 Words) Must Be Used To Provide Details Of How You Meet The Essential Experience Criteria Listed Below:

• The ability to work to tight deadlines and prioritise tasks.
• Effective communication and presentation skills.
• The ability to remain motivated and drive positive change when faced with delays and/or resistance.

Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 23:55pm on the advertised date.

Please note that desirable criteria will only be assessed in the event of high application numbers and/or as a tiebreaker.

The sift will take place shortly after the closing date. If successful at the shortlisting stage, you will be invited to attend a blended interview, in person at our Durham office.

The blended interview will assess the behaviours and experience listed in the candidate pack, as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to the strength questions, and so we don’t advertise which strengths are being tested. The best way to prepare for strengths questions is to reflect on what you identify as your own personal strengths, and your preferred ways of working.

Candidates may refer to notes within their interview, but they should be used as a prompt only.

HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview.

If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.

The Civil Service values honesty and integrity and expects all candidates to share these values. Please ensure all examples provided throughout the recruitment process are representative of your own experience. Any instances of plagiarism or other forms of cheating (including the improper use of artificial intelligence) will be investigated and, if proven, the application will be withdrawn.

Please note that we will only offer sponsorship for a skilled worker visa where a role is in a certain business critical category. This role does not meet that category, and we will not sponsor a skilled worker visa. You must ensure you have the appropriate right to work in the UK before applying.

HMLR