Resource & Planning Coordinator

Pay Rate: £32,722.88

Grade: O

Contract Type: Permanent (Full-Time)

Shift patterns: Monday to Friday, either 8am or 9am start - 40 hours per week

Location: Luton Airport

PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company, providing ground handling services at numerous UK airports. Join us in our mission to deliver excellence in aviation logistics!

We're now looking for a Resourcing & Planning Coordinator to play a key role in supporting our Aviation & Travel operations. This is a fast-paced and varied position, helping to coordinate workforce planning, training, onboarding, and compliance activities across multiple airport locations to ensure our teams are fully prepared to deliver exceptional service.

A Typical Day May Involve

• Manage end-to-end day-to-day planning for multiple airport locations
• Maintain accurate Outlook planning data and analyse workforce requirements, including identifying drivers of overtime such as skill gaps, absences, and operational demand.
• Ensure appropriate resource coverage across departments, including proactive planning for known gaps (e.g. training, annual leave, or absence)
• Support operational continuity by assessing impacts of reduced skills or coverage shortfalls and implementing mitigation plans.
• Manage the planning inbox, ensuring all queries are addressed accurately and within agreed timelines.
• Coordinate and administer training activities, including scheduling training within rosters and aligning with operational requirements.
• Issue joining instructions for new starters and training courses.
• Book and coordinate training-related requirements such as ADP, medicals, and ID appointments.
• Attend new starter inductions to distribute rosters and provide an overview of planning processes (e.g. leave requests, rest days, and shift swaps).
• Conduct regular “surgeries” with colleagues and departments to provide guidance and resolve planning or training queries.
• Carry out training audits to ensure completion and compliance requirements are met.
• Provide comprehensive site administration support, including booking ID appointments, managing staff parking arrangements, and maintaining accurate personnel records.
• Manage leaver processes and maintain accurate system records
• Assist with potential compliance-related activities (e.g. 5-year re-checks, security interviews), subject to evolving responsibilities.
• Produce monthly leave data exports and reporting using the Power BI data.
• Monitor and manage leave balances to ensure compliance with agreed thresholds and avoid breaches.
• Support delivery of new starter courses and ongoing colleague engagement activities.