Royal Mail
Resource Support Administrator
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Job reference 341115
Resource Support Administrator
£27,605 per annum pro rata (18+), plus £580 per month night allowance, 22.5 days annual leave pro rata plus bank holidays
Company pension scheme with highly competitive contribution rates
Fixed Term, 9 month contract
Full time, 38 hours per week
Heathrow Worldwide Distribution Centre, Hurricane Way, Langley, Slough, SL3 8AQ
Royal Mail International Operations is based at HWDC (Heathrow Worldwide Distribution Centre), one of the UK's largest, and most efficient automated Hubs in the UK. Worldwide import and exports items are processed through HWDC, which operates 24/7 to strict customs and aviation security specifications and connects over 195 countries worldwide.
HWDC has a vacancy for a Resource Support on the night shift to join the team, where you’ll play a key role in supporting the Resource Manager and keeping operations running smoothly across all shifts.
In this role, you’ll support the Resource Manager in producing all the required reports throughout the shift and communicating with the members of staff on shift with their queries.
Key duties
- Manage daily absence updates in internal systems and trackers; produce sick letters and ensure welcome back meetings are completed and closed.
- Run and distribute key reports (absence, variance, staffing numbers, G/L accounts, variable pay) and escalate discrepancies.
- Maintain accurate work patterns, sign-on sheets, annual leave allocations, and rehab plans.
- Handle daily staff queries (over time, annual leave, sign-on issues) and monitor lateness/no-clock cases for managerial action.
- Communicate absence information and operational issues with Shift Managers and the Resource Manager.
- Publish adhoc overtime when required and action all Line Manager emails.
- Answer calls and respond to email queries.
- Support additional adhoc duties assigned by the Line Manager.
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Attendance: Night shift, Monday to Friday, 23:00 - 06:36
About You
You need to demonstrate the following skills and experience on your CV:
- From a staff resourcing/planning background.
- Excellent IT computer skills, especially in Excel (V look up, pivot tables), reporting, and data analysis - essential.
- Clear communication both written and verbal.
- Ability to check information accurately and maintain error-free records.
- Able to work both independently and as part of a wider team environment.
- Comfortable using internal systems, completing simple forms, and recording operational data accurately.
- Consistently reliable attendance and timekeeping.
Closing Date: Wednesday 12th August. This advert may close early if the appropriate number of applications has been reached
Next Steps
Your CV will be reviewed and if your experience is a good match, you’ll be invited to complete an online test.
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Candidates who meet the required test pass mark will be invited to an on-site assessment centre (Excel task).
Successful candidates will then progress to a final competency-based interview.
Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionservices.com/en/about-us/
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