NHS Resolution
Resourcing Manager
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The opportunity
At NHS Resolution, people are central to everything we do. We provide expertise to the NHS on resolving concerns and disputes fairly, sharing learning for improvement and preserving resources for patient care.
We are looking for an experienced Resourcing Manager to join us on a 1 year fixed term contract basis to lead the delivery of a high-quality, efficient end-to-end recruitment service. This is an opportunity to shape how we attract, select and onboard talented people while developing a capable team and continually improving the experience of candidates and recruiting managers.
What You'll Be Doing
Working closely with recruiting managers, senior leaders and colleagues across HR & OD, you will:
- Lead and oversee multiple recruitment campaigns from initial briefing and attraction through to selection, pre-employment checks, offer and onboarding.
- Build trusted relationships with stakeholders, understanding their workforce needs, offering credible advice and constructively challenging where appropriate.
- Lead, motivate and develop Resourcing Advisors and Coordinators, setting clear expectations and managing workloads, quality and performance.
- Advise on effective routes to market, candidate attraction, advert writing and selection approaches.
- Use recruitment data, dashboards and stakeholder feedback to identify trends, demonstrate performance and improve the service.
- Ensure recruitment activity is fair, inclusive, compliant and delivered in line with relevant employment checks, policies and our PEER values.
- Support improvements to recruitment systems, processes, employer value proposition, and candidate experience.
What We Are Looking For
To succeed in this role, you will need to demonstrate strong experience in the following areas:
Stakeholder management
A proven ability to build effective and credible relationships with recruiting managers and senior stakeholders. You will be confident listening, influencing, managing expectations and providing clear, practical advice, including when priorities compete or a constructive challenge is needed.
End-to-end recruitment
Substantial experience of personally managing and overseeing several recruitment campaigns at the same time, from role scoping and attraction through shortlisting, selection, offer, pre-employment checks and onboarding. You will understand what creates an excellent candidate and recruiting manager experience.
Curiosity and continuous improvement
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An inquisitive approach and a willingness to ask thoughtful questions, explore what the evidence is showing and understand why processes work or do not. You will use insight, feedback and data to identify better ways of working rather than accepting established practice at face value.
Team leadership
Experience of organising, supporting and developing a busy operational team to deliver consistently high standards against agreed priorities and performance measures.
Sound judgement
The ability to manage complex or sensitive recruitment matters, balance risk with service needs and reach fair, well-reasoned decisions.
Customer focus
A commitment to providing a responsive, professional and inclusive service that meets the needs of candidates, managers and the organisation.
Digital and analytical capability
Confidence using applicant tracking and HR systems, management information and recruitment data to monitor performance and inform decisions.
You will ideally hold, or be working towards, a CIPD Level 5 qualification or be able to demonstrate equivalent relevant experience.
Why join us?
You will join a collaborative HR & OD team where your ideas will be welcomed and your expertise will have a visible impact. You will have the opportunity to influence recruitment strategy, improve systems and processes, strengthen our employer proposition and help create an inclusive, professional and candidate-focused resourcing service.
If you are an experienced recruitment professional who combines strong delivery with credible stakeholder management and who is curious about how things can be done better, we would welcome your application.
Who We Are
We are NHS Resolution, an arm’s length body operating under the Department of Health and Social Care. At our core, we specialise in claims management, dispute resolution, and knowledge sharing within the NHS. Our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patient care.
Our Claims directorate is responsible for managing a total of ten indemnity schemes covering clinical and non-clinical legal liabilities of NHS organisations in England and independent sector providers of care to NHS patients.
The NHS Resolution Claims Management function has embarked on a transformation and expansion programme with a vision to deliver a single, integrated claims function, with a supportive organisational structure that avoids duplication of effort and allows teams to develop their skills.
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What We Offer In Return
- Competitive salary and benefits package
- We are a committed flexible and family-friendly working organisation supporting individuals in having a work and life balance
- Opportunities for career growth and development
- Collaborative and innovative work environment
- Work in a progressive environment towards data-driven strategies
- A commitment to diversity, equality, and inclusion
- Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
- Commitment to support individuals in having a work and life balance, offering flexible working arrangements
When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access
- 24 hours employee assistance programme from PAM Wellness (EAP)
- Eye care vouchers for Specsavers
- Health service discounts
- Blue Light card, a discount service for the emergency services and the NHS
- Cycle to work scheme
- Season ticket loan scheme
At NHS Resolution (NHSR), we pride ourselves on recruiting talented individuals from a wide array of professional backgrounds. While many of our team members come from the NHS, we also welcome expertise from insurance companies, legal firms, technology sectors, and everything in between. Our commitment to diversity means we value the unique perspectives and experiences that individuals from all walks of life bring to our organisation. By fostering an inclusive environment, we ensure that our team reflects the rich diversity of the communities we serve.
Additional Information
Please submit a CV outlining your work history and key responsibilities, along with a supporting statement explaining what you will bring to the role and how you meet the essential criteria, including your background, experience and career achievements.
Due to this being a fixed term contract ending in mid-September 2027 ideally you will be available immediately or on a short notice period. Please include this in your application.
Closing date October 4th 2026.
We encourage applicants to apply promptly, as we reserve the right to close vacancies early should sufficient applications be received
Interviews will be held virtually via Teams
If you use AI to assist with any part of your application, please clearly indicate where it was used.
You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.
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