Money and Pensions Service
Resourcing Planning Analyst
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Bedford
Job Summary
Resourcing Planning Analyst
£46,000 per annum
Bedford
Fixed Term Contract (FTC 12 Months)
Hybrid Working
Are you a data-driven planner with a passion for delivering the right resources at the right time? We're looking for a Resourcing Planning Analyst to play a key role in optimising workforce performance, supporting operational success, and driving exceptional customer outcomes. This is an exciting opportunity to combine your analytical expertise, scheduling experience, and stakeholder management skills to make a real impact in a fast-paced contact centre environment.
Why This Role Matters
As a Resourcing Planning Analyst, you'll be at the heart of our workforce planning function, ensuring we have the right people, with the right skills, in the right place at the right time. You'll create and maintain effective schedules, analyse workforce performance, and provide valuable insights that support operational decision-making and service delivery.
Working closely with managers, operational teams, training, and quality functions, you'll help balance customer demand with business objectives, identify opportunities for continuous improvement, and contribute to a high-performing, customer-focused operation. If you're highly organised, analytically minded, and thrive on turning data into actionable solutions, we'd love to hear from you.
Job Description
What You’ll Be Doing
The Resourcing Planning Analyst will report directly to Workforce Planning Manager and will be responsible for:
- Create and maintain optimised schedules for contact centre and quality staff to meet forecasted demand, ensuring schedules accommodate specialist availability and skill sets.
- Coordinate with the Workforce Planning Manager, POM’s, and CDMS to align staffing with strategic goals.
- Communicate performance and resource trends and capacity requirements to stakeholders, providing actionable insights and recommendations.
- Partner with training and quality teams to schedule training sessions, meetings, and other activities without impacting service levels.
- Identify opportunities to enhance workforce management tools, processes, and methodologies.
- Generate and distribute regular reports on workforce performance, including shrinkage, attrition, and productivity metrics.
Person specification
What You’ll Bring
To be successful in this role, you’ll need:
- Previous experience in a similar role, ideally within a contact centre or customer services environment.
- Proficiency in workforce management tools and Excel-based rotas.
- Professional and flexible approach with a “can do” attitude.
- Highly self-motivated and performance-oriented with the ability to prioritise.
- Methodical, with excellent attention to detail.
- Excellent skills in Excel and a good working knowledge of Microsoft Office applications, including Power BI.
About Us
MaPS is based in bright, modern offices in Bedford, and we’re here to help people across the UK feel more confident and informed about their money.
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Our Values Guide How We Work Together
- Caring – for colleagues and the communities we support
- Connecting – building supportive, positive relationships
- Transforming – creating impact that truly matters
We’re proud to foster an inclusive, welcoming culture. Our colleague networks include LGBTQ+, neurodiversity, women’s health, men’s health and ethnicity groups — and we welcome applications from all backgrounds.
What We Offer
- 30 days’ annual leave plus bank holidays
- Contributions matched 2 to 1 (employer contribution up to 10% of your salary)
- Season ticket loan
- Cycle to work scheme (up to £3,000)
- Subsidised eye tests & flu jabs
- Life assurance
- EAP Assist & Life
- Enhanced family and sick pay
- 2 paid volunteering days
- Recognition scheme
- Retail discounts portal
Flexible Working
We believe work should fit around life. This Bedford‑based role offers genuine flexibility so you can balance work, family, and personal commitments. We come together for purposeful team collaboration to stay connected and drive great results.
Career Development
We love supporting internal growth and progression, while continuing to follow fair and open Civil Service recruitment practices.
Important Information About Applying
Please apply only via official MaPS links - we can’t accept applications via email or unauthorised sites. MaPS is unable to offer visa sponsorship.
Reserve List: If you're successful at interview, we may place you on a reserve list for up to 6 months. If a similar role becomes available, you may be offered it without the need for another assessment.
If you believe your application hasn’t followed the Civil Service Commission’s Recruitment Principles, you can contact resourcing@maps.org.uk. If unresolved, you may then contact the Civil Service Commission.
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
Our Recruitment Process
We Keep Things Simple, Fair, And Transparent
Step 1: CV Submission
Applications open: 10th August 2026 | Closing date: 24th August 2026
Please submit your most up-to-date CV outlining how you meet the essential criteria detailed in the job specification.
Step 2: Telephone Interview
Taking place between: 11th May 2026 – 25th May 2026
Candidates who meet the initial criteria will be invited to a friendly and informal telephone interview with the Reed team. This is an opportunity to discuss your experience in more detail and learn more about the role.
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Step 3: Final Stage Interview
Scheduled for: 03rd – 04th September 2026
(Dates subject to change)
Shortlisted candidates will be invited to attend a final interview via Microsoft Teams.
Interviews will last 1 hour and will be conducted by a panel of three.
The session will include a range of competency‑based questions to assess your skills, behaviours, and alignment with the role.
Everything we do aligns with the Civil Service Commission’s Recruitment Principles.
Job Reference: MaPS00127
Close Date: 24/08/2026
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a basic (or equivalent) criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
Name: Sabreena
Email: MoneyAnd.Pensions@reed.com
Recruitment team
Email: MoneyAnd.Pensions@reed.com
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