Surrey Choices
Respite Service Deputy Manager
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Deputy Manager – CQC Respite Service
Location: Banstead, Surrey Hours: Full-Time, 37.5 hours per week (working shifts Monday – Sunday, some flexibility required) Salary: £31,540 to £33,210 per annum
About the Organisation
At Surrey Choices, we put the people we support at the heart of everything we do, inspiring and challenging them to learn, enjoy life and achieve their goals.
Our mission is to deliver innovative, sustainable services that enable choice and positive outcomes for the people we support. These services are provided by skilled, engaged and inspired colleagues.
We are currently working in partnership with Surrey County Council to deliver a quality, CQC Registered/Regulated Short Breaks service for people with Learning Disabilities and Complex Needs, through two state-of-the-art, purpose-built overnight respite centres in Woking and Banstead.
About the Role
We are seeking an enthusiastic, committed, and experienced Deputy Manager to join our Short Breaks team at Surrey Choices, based at our newest respite centre in Banstead, Surrey.
In this role, you will:
- Assist the Registered Manager to oversee the daily running of an 8-bed CQC Registered service.
- Ensure the service provided offers a high standard of person-centred care.
- Ensure individuals using the service are treated with dignity and respect.
- Actively promote their independence, choice, and control.
- Support staff recruitment and onboarding.
- Assess and onboard users of the service (including liaising with families and Surrey County Council referring practitioners).
- Assist in building and equipment setup.
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The successful candidate must work within relevant legislative and regulatory frameworks, and actively promote the values and vision of Surrey Choices and its partners.
You should have an innovative mindset and be able to work collaboratively with other service leads to meet the needs and aspirations of those we support and their families.
Responsibilities
Your key responsibilities include:
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Management and supervision:
- Supervising and developing a dedicated team.
- Ensuring a 24-hour high-standard care environment.
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Compliance and quality assurance:
- Adherence to CQC’s Regulatory Framework and Care Act obligations.
- Ensuring continuous improvement and a positive culture of change.
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Service delivery:
- Working within a 24-hour service model with shift patterns (7 AM to 9 PM, Monday – Sunday).
- Overseeing an 8-bedded overnight service.
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Stakeholder engagement:
- Liaising with families, Surrey County Council, and referring practitioners.
- Supporting people needing the service in person-centred planning.
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Requirements
We are looking for you to have:
- Previous supervisory/management experience.
- Experience working with adults or children with disabilities.
- A good understanding of CQC’s Regulatory Framework and Care Act obligations.
- Excellent communication skills and organisational abilities.
- Project and change management skills.
- Adaptability to a 24-hour shift system.
- A team leadership approach and ability to develop colleagues.
- Flexibility and a positive attitude towards continuous improvement.
Benefits
Here at Surrey Choices, we offer:
- 25 days paid holiday plus bank holidays.
- Access to a generous pension scheme.
- Automatic entry to Perkbox benefit scheme.
- Ongoing supervision, training, and career development.
- Employee Assistance Programme (EAP).
- £500 ‘Refer a Friend’ Scheme.
- 45p mileage allowance.
- Employee Recognition Award Scheme.
- Long Service Awards.
How to Apply
For an informal conversation, please contact: Karen O’Neill on 07544 873046.
For more information, visit our job description here.
Note: A satisfactory reference and Enhanced DBS Check are required for this role.
Equality & Rights: Surrey Choices Ltd is an equal opportunities employer.
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