Manchester City Council
Response Officer
Manchester
Posted about 18 hours ago
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Working Hours
- Hours: 35 Hours Per Week
- Shift Working: Including early, late, and night shifts
Contract Type
- Type: Permanent
Working Style
- Style: On Site
Additional Payments
- Payment: 20% Flexibility Payment
Closing Date
- Date: 2 October 2026
Interview Method
- Method: In Person
Legal Right to Work
- Requirement: Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position.
Role Requirements
- Legal Right to Work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment.
- References: 2 References, where possible 3 years' history.
- Medical Clearance: Pre-placement health assessment.
- Driving Licence: The successful candidate must always hold a full valid driving licence.
- DBS Clearance: This post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check.
Use of Artificial Intelligence (AI)
- Policy: Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate, and taken directly from your own experience. Where plagiarism has been identified, applications may be withdrawn and internal candidates may be subject to disciplinary action.
Role Description
CATEC (Community Alarm Technology Enabled Care) offers a monitor and response service to over 4,900 vulnerable people citywide. The technology provided aims to help people maintain their independence in their own homes.
Responsibilities:
- Work closely with stakeholders such as NHS hospital and community teams, care agencies, and teams within Adult Social Care.
- Support families and carers.
Role Overview:
- As a Response Officer, you’ll help citizens maintain independence in their own homes, supported by a collaborative, caring team.
- The Response Officers work on a 24-hour rota including early, late, and night shifts, weekends 365 days a year.
- The CATEC team consists of Response Officers, Business Support Officers, and Installation Officers.
Duties:
- Dual role of call handling in a busy control room and responding in person to support citizens in their own homes.
- Manage approximately 25,000 calls per month generated through activations from various Technology Enabled Care (TEC) devices.
- Use a digital call handling platform.
- Update records using different IT systems.
- Make decisions and install TEC devices in people’s homes.
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Requirements:
- Candidates must demonstrate confidence in navigating multiple web-based systems.
- Strong multitasking abilities.
- Capable of making timely decisions in a fast-paced and dynamic environment.
- Willingness to learn and develop new and existing skills.
Driving Requirements:
- Full UK driving license (both manual and automatic).
- Ability to drive Manchester City Council vehicles while responding to citizens' homes.
About Manchester City Council
- Role: We’re the local council for one of the UK’s most vibrant and diverse cities.
- Vision: Manchester Is Our Vision For a Fairer, Greener, And Healthier City.
- Guiding Principles: Our Manchester Behaviours
Our Manchester Behaviours:
- We take time to listen and understand.
- We work together and trust each other.
- We show that we value our differences and treat each other fairly.
- We ‘own it’ and we’re not afraid to try new things.
- We’re proud and passionate about Manchester.
Benefits We Offer
- Holiday Allowance: Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Purchase up to two additional weeks.
- Pension: Enrolled in the UK’s largest local government pension scheme with options to top up benefits. Includes life cover of three-times your salary as a lump sum.
- Parental and Carers Leave: Enhanced family leave options.
- Perks: Discounts on various services and products, including the MCR+ scheme.
- Learning and Growth: Diverse set of learning opportunities, from workshops and training sessions to apprenticeships and qualifications.
- Employment Charter: Secure, flexible work, annual pay review, recognition of trade unions, and health and wellbeing support.
- Volunteering Leave: Up to 3 days pro-rate of paid volunteering leave.
Creating an Inclusive Team
- We’re dedicated to creating a workplace that reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people, and young people.
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Support During the Process
- Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
- Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.
Guaranteed Assessment Scheme
- We guarantee assessments for applicants who meet the minimum shortlisting requirements for the role and identify with at least one of the criteria below:
- Members of the Armed Forces members or veterans.
- Current or former care leavers.
- Have a disability or long-term condition.
- Have completed the GM Elevate (Leadership Development) Programme or any MCC positive action programmes.
Requirements
- We’re a Disability Confident Employer, Offering:
- A workplace adjustment hub which provides specialist support, advice, and guidance to ensure you have the adjustments needed to thrive at work.
- Disabled Staff Network, Neurodiversity Staff Network, and Mental Health Staff Network.
- A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.
What We Will Need from You if You’re Successful
- Right to Work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment.
Other Relevant Information
- We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations, or equipment. If any task proves to be unachievable, we will look at redesigning parts of the role.
Contact: For more information about the role or any adjustments, email jobs@manchester.gov.uk.
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