Our goal is to build a culture where we attract, develop and retain talent that is truly representative, where all colleagues can thrive and be themselves at work, where everyone feels welcome, valued and safe.

The Role

We're looking for a Responsive Maintenance Coordinator to join our dynamic and experienced Facilities Helpdesk team, helping to deliver a high-quality facilities management service across GTR. You'll play a vital role in ensuring maintenance issues are logged, tracked and resolved efficiently, providing excellent support to colleagues and stakeholders while helping us maintain safe, operational and welcoming environments.

What You'll Do

As a Responsive Maintenance Coordinator, you will triage incoming responsive faults and monitor their progress, ensuring that they are assigned to contractors and ultimately resolved within agreed service level criteria.

Key Responsibilities Include

• Receive, log and prioritise maintenance faults through our CAFM system and other reporting channels, assigning work to appropriate contractors.
• Monitor the progress of reported issues and provide regular updates to customers and stakeholders.
• Ensure maintenance issues are resolved effectively and that any changes to the asset register are accurately recorded.
• Work closely with Facilities Managers and Service Delivery Managers to resolve complex issues and escalate risks where required.
• Identify recurring maintenance issues and support continuous improvement by sharing insights and best practice across the team.

What You'll Bring

• Level 3 qualification (or equivalent), including English and Maths.
• Experience working in a customer service environment, ideally within property, maintenance or facilities management.
• Strong communication and stakeholder management skills, with the ability to build positive working relationships.
• Excellent organisational skills, with the ability to prioritise workloads and manage multiple tasks simultaneously.
• Good IT skills and the ability to quickly learn and use new systems and software packages.

Desirable

• Experience using a Computer Aided Facilities Management (CAFM) system.
• Previous experience coordinating contractors or service providers.
• Knowledge of facilities management or property maintenance processes.
• Experience monitoring service levels and driving performance improvements.
• Experience working in a regulated or operationally focused environment.

What We Can Offer You

At GTR, we are committed to supporting our colleagues both professionally and personally. In return for your skills and dedication, we offer a competitive benefits package including:

• Final salary pension
• 25 days holiday plus bank holidays
• Healthcare
• Free travel on GTR and sister groups for you and your family
• 75% off travel on other train operating companies for you, and leisure for your family
• Discounted Oyster Card
• Family-friendly policies, including maternity, paternity, adoption, and shared parental leave
• Access to StarHub – our employee benefits platform offering discounts with a wide range of retailers and services
• Career development and progression opportunities across the UK's largest rail networks
• The opportunity to make a real difference to millions of customer journeys every year.

We will keep candidates informed throughout the process and aim to complete hiring decisions in a timely manner. Due to the high volume of applications we receive, we are unfortunately unable to provide individual feedback at the application stage.

How To Apply

Please complete the application form and submit your CV.

We look forward to hearing from you and exploring whether GTR could be your next career step.

Please note that we reserve the right to close this vacancy earlier than the advertised closing date if we receive a high volume of suitable applications.