BCHA
Responsive Night Intensive Housing Officer (40 hours per week £25861.56 - £27120.13 per annum, pro rata, permanent)
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About BCHA
South West based charitable housing association BCHA was founded over 50 years ago with a continuing mission to meet housing need and end homelessness. We aim to achieve this through the building and provision of affordable and secure homes, and by supporting individuals to take control and lead independent, fulfilled lives. Whether we are developing sites or supporting people with housing, learning or living skills, we believe in equality, the importance of every individual and the right to be valued and treated with dignity and respect. Our doors are open to everyone.
Position
The Responsive Night Intensive Housing Officer is part of a dedicated team of Housing Officers who are responsible for servicing a set portfolio of properties within Bournemouth, Christchurch, Poole and Weymouth.
You will provide a professional out of hours’ customer service which ensures the security of the building and the safety of our customers and visitors.
You will work with our customers to prevent breaches of occupancy agreements by proactively managing incidents in a timely and appropriate manner to de-escalate situations.
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We take pride in maintaining the appropriate accurate information logs – sheets and emails, including observations of individual residents, serious incidents and other records and reporting tools. Communicating with our colleagues both within BCHA and our external partners is of key importance.
Working on a 4 Nights on and 4 Nights off rota, including bank holidays. As part of this team you will be supported and provided training to carry out your role to a high standard. Working at night between hours of 1900-0800
Opportunities
We can offer you the opportunity to:
- Achieve real job satisfaction in a rewarding and challenging role;
- Receive full training and support to develop your skills & experience;
- Work with homeless people and make a difference;
- Find real value in the work you do, working closely with others;
- Genuinely help customers who need a safe and secure place to live;
- Learn about trauma informed approaches, managing mental health, substance misuse and accommodation services;
BCHA Safer Recruitment
Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures.
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As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation.
BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.
Requirements
- Be a resilient, confident, calm, practical & pragmatic person;
- Be able to deal with different and sometimes complex situations;
- Be kind, generous, empathic and non-judgemental;
- Be a good listener, open and honest, with good communication and written skills;
- Have a proactive approach, be well organised with good computer & admin skills;
- Be able to build good working/professional relationships;
- Be self-motivated and able to manage your own workload;
- Be flexible and adaptable to take on a variety of tasks and responsibilities.
Closing date
19th August 2026
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