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Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London
St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury. It is home to 38 opulent Chambers Suites and 207 stylish guestrooms, offering refined comfort with modern amenities. Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars, unwind at the serene St. Pancras Spa, or host events in elegant meeting rooms, including the historic Ladies Smoking Room. Ideally located beside St. Pancras International, the hotel is a gateway to memorable experiences in the heart of King’s Cross. From its Grand Staircase to its world-class service, St. Pancras London is more than a place to stay – it’s a place to belong, grow and be part of something extraordinary
JOB SUMMARY
Under the general guidance of the outlets General Manager & Assistant General Manager of the Booking Office 1869 and in collaboration with the food and beverage consultants the Restaurant Manager will be assisting in coordinating and directing all aspects of the Booking Office, Terrace and Mi&ME operations, including all meal periods throughout the day, event operations, ensuring development and delivery of all beverage offering alongside the Bar Manager and collaboration with the Head Chef and all food offerings and delivering and an active role in the restaurant and bar reservations.
You will be responsible for managing the floor, bar and all staff of all Booking Office services that includes Breakfast, Lunch and Dinner, alongside all other responsibilities in the department, e.g. recruitment P&L, scheduling, cost control, forecasting, people development and coaching, sales orientated approach, performance reviews, management and ability to not only manage but also undertake any operations role as the business requires.
Your Key Measures for this role:
- Achievement of bar revenue, cost, and profitability targets.
- Guest satisfaction and service recovery scores.
- Beverage cost percentage in line with budget.
- Mystery shopper and brand audit performance.
- Team engagement and retention.
- Contribution to sales initiatives and promotional activities.
- Promote creativity and innovation with the managers and supervisors and the wider team, holding regular product developments meeting. The holding of monthly department meeting and 1-2-1 is essential
- Product (food and beverage) menu, operational, food hygiene, service knowledge is essential, and you are responsible for ensuring your team members also have the knowledge. You must also be fluent in banqueting operations service, banquet rooms set up and technology applications.
- Knowledge of the overall hotel operations is essential for this role to understand the part play in the wider guest's experience. You must be proactive in learning new F&B trends skills, beverage items and bringing ideas to the table to continue drive creativity in our venues.
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You will be expected to deliver on the following:
- Deliver exceptional guest experiences in line with 5-star luxury hotel standards.
- Ensure all guests receive personalised, attentive, and professional service.
- Handle guest feedback, complaints, and special requests promptly and effectively.
- Build strong relationships with regular and VIP guests.
- Monitor guest satisfaction scores and implement improvement plans where required.
- Manage day-to-day restaurant operations, ensuring smooth service periods. Maintain exceptional standards of cleanliness, hygiene, presentation, and ambience.
- Ensure compliance with all hotel brand standards and operating procedures. Coordinate effectively with Kitchen, Stewarding, Events, Front Office, and other departments. Oversee reservations, seating arrangements, and capacity management.
What is in it for you:
In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
- 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
- Annual Performance Review pay adjustments.
- Complimentary gym and spa access.
- Free meals while at work.
- Dry-cleaning service availability for uniforms.
- Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
- 20% discount at any of the St. Pancras outlets.
- Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
- Travel ticket season loan.
- Life Assurance Scheme
- Cycle to work scheme.
- Employee Assistance Programme access.
- Mental Health First Aiders within the team
- Comprehensive Training and Development programme participation.
- Awards and recognition celebrations, among many other benefits
- Outstanding Wellness program
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CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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