House of Social
Restaurant Manager
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House of Social Food Hall
House of Social Food Hall is Manchester’s newest and most exciting food hall. A collection of five independent kitchens, serving food and drink to suit every taste and time. We’re looking for an accomplished Supervisor to provide leadership support, steering the on-site team to deliver to our premium standards.
House of Social, the new venue spans 12,000 square feet of brand new dining and drinking space.
Role: Restaurant Manager
We're looking for a Restaurant Manager, responsible for delivering an exceptional guest experience by leading all front-of-house floor operations. The role ensures consistently high service standards, develops the floor and host teams, and acts as the operational link between guests, kitchens and the wider management team.
Our Restaurant Manager
Accountable for the overall presentation, organisation and performance of the venue floor, ensuring every guest receives a welcoming, efficient and memorable experience
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Guest Experience
- Lead the delivery of exceptional guest service throughout every shift.
- Ensure the guest journey is seamless from arrival through to departure.
- Resolve guest feedback and complaints professionally and proactively.
- Maintain a visible presence on the floor during service.
Floor Operations
- Take ownership of all day-to-day floor operations.
- Ensure smooth coordination between the bar, kitchens, hosts and floor teams. Oversee bookings, table management and operational flow.
- Support the delivery of private events and large bookings.
- Ensure the venue is clean, organised and presentation-ready at all times.
Team Leadership & Development
- Lead, coach and motivate the floor and host teams.
- Deliver structured inductions and ongoing training.
- Complete regular specification tests and service coaching.
- Conduct one-to-ones and performance reviews where required.
- Promote a positive team culture and high levels of engagement.
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Food Knowledge & Compliance
- Work closely with kitchen partners to ensure all floor team members have excellent menu knowledge.
- Deliver regular food description and upselling training.
- Ensure all team members understand allergen procedures and food safety requirements.
- Monitor compliance with licensing, health & safety and company procedures.
Operational Standards
- Complete daily venue walks and quality checks.
- Ensure opening, handover and closing procedures are completed to standard.
- Oversee floor ordering and stock requirements.
- Support compliance audits and action plans.
Reporting & Performance
- Produce weekly and monthly reports covering: Guest feedback and reviews Service standards
Working closely with the Head of F&B, the Floor Manager will translate strategic goals into operational delivery, driving footfall, maximising spend per head, improving bar performance, and supporting a dynamic events and programming calendar.
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