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Firmdale Hotels - Restaurant Manager Opportunity
Firmdale Hotels is renowned for its luxury boutique accommodations and exceptional service. With properties in London and New York, we pride ourselves on creating memorable experiences for our guests. Our Haymarket Hotel is seeking a dedicated and dynamic Restaurant Manager to lead our food and beverage operations. If you are passionate about hospitality and thrive in a fast-paced, high-end environment, we want to hear from you!
As a Restaurant Manager at the Haymarket Hotel, you will be the driving force behind our food and beverage outlets. Your main responsibility will be to ensure seamless daily operations and exceptional customer service. You will work closely with senior management and your team to consistently exceed guest expectations.
Responsibilities:
- Direct the floor management of all Food & Beverage departments, ensuring smooth and efficient service.
- Conduct daily team briefings, providing updates on specials and essential information.
- Proactively engage with guests to ensure their satisfaction through regular check-backs.
- Deliver engaging training sessions to enhance service standards and product knowledge.
- Collaborate with the Head Chef on menu development and refinement.
- Work closely with the Bar Manager to curate wine and cocktail lists that complement our offerings.
- Mentor and develop departmental managers to foster their growth and success.
- Supervise the operations of the events department, ensuring seamless execution.
- Manage labour schedules and rosters efficiently to optimise productivity.
- Implement and supervise food safety and health & safety protocols.
- Prepare forecasts, analyse performance, and manage budgets for Food & Beverage departments.
- Develop and execute a promotional calendar to drive Food & Beverage sales.
- Utilise social media channels to enhance Food & Beverage sales opportunities.
- Monitor sales performance and uphold standards of upselling.
- Set monthly departmental objectives and benchmark progress.
- Oversee cash handling procedures and manage complaint resolution effectively.
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What You Need:
- Previous experience as a Restaurant Manager in a luxury hotel or upscale restaurant setting.
- Exceptional attention to detail with a commitment to delivering outstanding standards.
- Strong leadership and motivational skills to inspire and develop staff.
- Proficiency in training and staff development methodologies.
- Excellent communication skills, both verbal and written.
- Impeccable personal presentation reflecting our brand's ethos.
- Resilience and a proactive approach to problem-solving.
- Familiarity with Micros or similar hospitality software is desirable.
What We Offer:
- We offer a competitive salary plus service charge and benefits to be discussed at venue
- Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more!!
About Us
Housed in a landmark Regency building designed by the legendary architect John Nash - of Buckingham Palace, Marble Arch and Trafalgar Square fame, Haymarket Hotel is one of London's most elegant addresses. Inside, the generous proportions of Georgian architecture are combined with bold colour, rich pattern and contemporary art, creating an atmosphere that is as inspiring as it is welcoming.
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Situated in the heart of the West End, moments from the city's finest theatres, museums, restaurants and landmarks, Haymarket Hotel is a place where history and creativity meet. Featuring unique spaces, such as an 18m pool and a 5-bedroom Townhouse, the hotel offers guests distinctive stays with scope for creativity and award-winning hospitality. To work here is to be part of a team that takes real pride in their surroundings and in delivering warm, memorable experiences for every guest.
You'll be joining a team whose Awards and Accolades speak for themselves:
- Sunday Times Best Places to Work 2024, 2025 & 2026
- Two Michelin Keys, 2024, 2025
- Top-Rated Tablet Hotels of All Time, 2025
- Condé Nast Traveller 'Triple Crown', 2026
- One AA Rosette for Culinary Excellence, Brumus Bar & Restaurant, 2025
- AA Breakfast Award, Brumus Bar & Restaurant, 2025
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
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