Eastlands Venue Services Limited
Restaurant Manager
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Department: Hospitality
Location: Medlock Square
Description
Medlock Square marks a bold new chapter in the evolution of the Etihad Campus — a vibrant, year-round destination for culture, leisure, and entertainment, set alongside two global icons: the Etihad Stadium, home of Manchester City Football Club, and the landmark Co-op Live arena.
Zadie’s, rebellious luxe Pan-Asian social dining overlooking the new entertainment district. Flavours that don't apologise, music that actually moves you, and entertainment that makes you forget you had other plans. The kind of energy where anything can happen and usually does. You'll want to be here.
About The Role
We seek dynamic, guest-obsessed operators who can build teams, lead from the front, and deliver service that matches the scale and ambition of Medlock Square. You’ll play a vital role in creating welcoming, memorable spaces for everyday guests and major event visitors alike.
As Restaurant Manager, you will lead the operation of a premium, high-energy restaurant and bar, delivering exceptional service, strong team performance, and commercial success.
This is a hands-on leadership role where you will be highly visible on the floor, setting the tone, pace, and energy of the venue. You will take ownership of the guest journey, ensuring every service reflects the ambition, quality, and experience expected of a flagship concept.
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Working closely with the Head Chef and wider leadership team, you will ensure the restaurant is consistently positioned as a must-visit destination within Manchester’s dining scene.
In This Role You Will
- Lead service and guest experience, delivering a consistently high-touch, premium standard
- Build, lead, and develop a high-performing team, setting clear expectations and standards
- Take ownership of day-to-day operations, including service flow, reservations, and staffing
- Drive commercial performance through strong service delivery, upselling, and KPI management
- Maintain high standards of compliance, safety, and operational excellence
- Work closely with kitchen and wider teams to deliver a seamless, end-to-end guest experience
- Contribute to continuous improvement, supporting new initiatives, launches, and enhancements
Essential
Skills, Knowledge & Expertise
- Proven experience as a Restaurant Manager, General Manager, or Assistant General Manager in a premium or high-volume environment
- Strong experience leading evening-led, high-energy service
- Confidence working with VIP and high-expectation guests
- Excellent leadership and people management skills
- Strong commercial awareness, including labour control and KPI management
- Strong organisational, communication, and decision-making skills
- Calm and confident under pressure
- Good understanding of licensing, health & safety, and food safety standards
- Flexibility to work evenings, weekends, and event days
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Desirable
- Experience in a premium or concept-led restaurant environment
- Experience supporting new openings or launches
- Knowledge of reservations systems and POS platforms
- Experience working within large, multi-stakeholder environments
Why Join Us?
- Private Medical Insurance (Vitality) – including Virtual GP access and rewards
- Group Life Assurance – 4x salary paid to your nominated beneficiary
- Birthday Day Off – an extra day to celebrate
- Complimentary Meals on Shift – breakfast, lunch, fruit, and hot drinks
- Employee Assistance Programme & Wellbeing Platform – including counselling support
- Company Pension Scheme
- Generous Holiday Allowance – plus bank holidays
- Career Development Opportunities – with progression across the campus
Eastlands Venue Services Ltd is committed to protecting your personal data. Information provided will be used for recruitment purposes only and handled in accordance with the UK GDPR and our Candidate Privacy Notice. Candidate data is retained for 18 months unless you request removal sooner. For details, contact talent@eastlandsvsl.com.
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