AccorHotel
Restaurant Manager (M/F)
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Company Description
We are seeking an exceptional Restaurant Manager to join the pre-opening team of Delano London. Reporting to the Director of Food & Beverage, you'll take the lead on Lana Lusa, our all-day restaurant, while playing a senior role across the wider Food & Beverage operation. You'll shape the guest experience, build and inspire the opening team, and bring together warm, intuitive service with strong commercial performance and a genuine sense of London energy.
Set to open its doors in 2026, Delano London will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. The 67-key luxury retreat will blend soft minimalist design, generous living spaces and park views creating a distinctive lifestyle destination where design, dining, nightlife and wellbeing seamlessly converge.
Job Description
What you’ll do…
- Lead the day-to-day operation of Lana Lusa across breakfast, lunch and dinner, creating a service style that feels polished, warm, intuitive and never scripted.
- Act as a senior member of the Food & Beverage leadership team, maintaining a visible presence in service and supporting the Director of Food & Beverage across the wider operation, including Rose Bar, Room Service and the Private Dining Rooms.
- Own the Lana Lusa guest journey from arrival to farewell, ensuring every touchpoint feels personal, confident and unmistakably Delano.
- Lead and develop a high-energy team by setting clear expectations, coaching in the moment and creating an environment where people can be themselves and perform at their best.
- Recruit, onboard and train the opening team, embedding strong service standards, product knowledge and a culture of genuine hospitality from day one.
- Implement SOPs, training plans and luxury service standards while leaving room for personality, instinct and individuality on the floor.
- Partner closely with the Executive Chef on menus, service flow, pacing and the overall dining experience, ensuring the food and front-of-house proposition work seamlessly together.
- Coordinate service delivery with Rose Bar, Room service and the Private Dining Rooms so that the guest experience feels connected across the hotel.
- Drive commercial performance through revenue, average spend, labour productivity, payroll control and close attention to food and beverage GP.
- Use guest feedback, reservations insight and operational data to identify opportunities, solve problems quickly and continuously improve the experience.
- Plan rotas and team deployment effectively, balancing business levels, service standards and productivity while maintaining strong floor coverage.
- Support VIP dining, private events, hotel activations and special moments, working collaboratively across departments to deliver memorable experiences.
- Keep a close eye on London's evolving restaurant scene and bring forward fresh ideas that keep Lana Lusa and Rose Bar relevant, engaging and connected to its neighbourhood without simply chasing trends.
- Ensure full compliance with food safety, Health & Safety, licensing, company policies and all relevant legal and brand requirements.
- Support Manager on Duty responsibilities and step across outlets when needed, bringing a collaborative, one-team approach to Food & Beverage leadership.
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Qualifications
What we’re looking for…
- Strong restaurant leadership experience, ideally at senior management level within a luxury hotel, premium restaurant or high-quality lifestyle operation.
- Previous pre-opening experience would be a real plus - you enjoy building something from the ground up and understand what it takes to turn plans into a confident opening operation.
- A natural host with a strong sense of the guest journey, able to combine detail and discipline with warmth, personality and instinctive hospitality.
- Strong commercial awareness and comfortable managing revenue, labour, payroll, GP, budgets and operational performance.
- A natural at leading and developing others, you coach with clarity, lead by example and create an environment where your team can be their best self.
- Balance a structured, results-driven approach with creativity and flexibility, staying calm when the pace changes and finding solutions quickly.
- Comfortable with restaurant systems including POS, reservations, inventory and rota platforms, and you use data without losing sight of the human side of hospitality.
- An excellent relationship builder, confident working with Culinary, other hotel teams, senior leaders and ownership; you're passionate about what we can achieve together.
- Culturally aware and globally minded, you understand the energy and expectations of London's dining scene and are flexible to work the evenings, weekends and key moments that hospitality demands.
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Additional Information
What’s in it for you…
- The opportunity to launch Delano London and shape the food and beverage experience from day one, with real influence over the restaurant's culture, service style and place in the London dining scene.
- Join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and create a restaurant that can become both a neighbourhood favourite and a destination in its own right, in an environment that is creative and rewarding.
- Become part of a team that's passionate about creating great hospitality experiences, bringing together design, dining, nightlife and culture in a distinctly Delano way.
- A competitive package and plenty of opportunity for development as the hotel and the wider brand continue to grow.
Job-Category: Food & Beverage
Job Type: Permanent
Job Schedule: Full-Time
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