One Aldwych
Restaurant Supervisor
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About Us
One Aldwych is an independent luxury hotel in the heart of Covent Garden. Home to Indigo, the Lobby Bar and Charlie and the Chocolate Factory Afternoon Tea, the hotel has built a reputation for hospitality with character. Independence remains at the heart of the business, creating a culture that values individuality and encourages fresh thinking. Original in shape, style and story, One Aldwych is a place where people can build their careers, contribute ideas and take pride in what they do.
Home to our Michelin Key awarded hotel, Indigo restaurant, celebrated for redefining luxury dining through its entirely gluten and dairy free menus, alongside private dining and events spaces. Join One Aldwych as a Restaurant Supervisor, supporting the Restaurant Manager in delivering exceptional dining experiences. With your passion for luxury hospitality and refined service expertise, you will inspire the team to create personalised guest experiences while upholding the highest standards of luxury service excellence and five star hospitality, demonstrating exceptional care in managing guests' dietary requirements and allergies.
Your responsibilities
- Support the Restaurant Manager in the day-to-day operation of the restaurant, room services and events operations.
- Deliver exceptional, personalised service while anticipating and exceeding guest expectations.
- Motivate the restaurant team to consistently deliver the highest standards of luxury hospitality and personalised service.
- Ensure all guest dietary requirements and allergies are communicated accurately and managed with the highest level of care.
- Support the training and development of the team.
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What you will bring
- Previous supervisory experience in a five-star luxury hotel or fine dining restaurant.
- A strong understanding of luxury dining service standards and the ability to consistently deliver service excellence.
- Proven leadership skills with the ability to motivate, coach, and develop a high-performing team.
- Extensive knowledge of food and beverage service, including allergy awareness and the management of dietary requirements.
- Meticulous attention to detail, exceptional professionalism, and the ability to remain composed in a fast-paced luxury environment.
Rewards you deserve
At One Aldwych, we believe people do their best work when they feel supported, recognised and able to grow. That's why we offer a range of benefits designed to support your wellbeing, development and life outside of work.
- Competitive salary and service charge
- Complimentary Experiences: Enjoy a complimentary overnight stay and dining experience after qualifying service
- Food & Beverage Discounts: Receive 50% discount across our restaurants and bars
- Hotel Discounts: Preferential accommodation rates for you, your friends and family at One Aldwych and across the Exclusive Collection of luxury hotels
- Local Perks: Access exclusive offers across shops, restaurants and local businesses throughout Covent Garden and the surrounding area through London Heritage Quarter
- Financial Support: Access Wagestream and receive a £1,000 bonus when you successfully refer a friend
- Holiday & Time Off: Receive 28 to 32 days' holiday, increasing with length of service
- Meals & Uniform: Complimentary meals whilst on duty and professionally laundered uniforms
- Learning & Development: Access training and development opportunities, career conversations and ongoing support
- Recognition & Celebration: Long service awards and programmes that recognise individual and team contributions
- Wellbeing Support: Access confidential support through our Employee Assistance Programme, along with discounted onsite massage and chiropody appointments
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At One Aldwych, we believe that embracing diversity and nurturing an inclusive environment is not only the right thing to do but also essential to our success. We pride ourselves on having a safe space for people to visit and work.
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