Marriott
Restaurant Welcome Host - Sheraton Grand Hotel & Spa Edinburgh
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POSITION SUMMARY
We are currently recruiting for a Welcome Host to join our One Square, Food & Beverage Team at the Sheraton Grand Hotel & Spa
The Sheraton Grand Hotel & Spa is ideally located in the heart of Edinburgh’s financial and tourist area and is one of Scotland's leading 5 star hotels. As the largest 5 star hotel in the city with 269 bedrooms, we also have the biggest banqueting and meeting facilities with a capacity of up to 500 and the award-winning One Square Restaurant. Additionally, the hotel operates the award-winning One Spa™, one of Europe's premier advanced city spas.
The ideal candidate will have excellent people skills and an upbeat and positive attitude to work and life. As an ambassador of our brand and our venue, you will provide an upbeat and welcoming arrival and departure experience to the Hotel & Restaurant/Bar. You understand that creating a positive first and last impression to all guests is essential.
You will ensure that all guests receive a warm welcome and assist in providing a seamless service by effectively managing the seating plan and Restaurant diary. You will be expected to work a combination of early and late shifts. The role will also involve the service of F&B to guests who chose to relax in our lounge area.
Duties:
- Greet guests and determine the number in their party.
- Seat guests from their booking info; placing clean/current menu in front of guest, etc.
- Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs.
- Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.
- Check menus to ensure they are current, clean, plentiful, and wrinkle-free.
- Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures & our commitment to clean standards.
- Monitor reservations for seating availability, service, safety, and wellbeing of guests.
- Provide barista service to our guests in the lounge
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Requirements:
- If you are the right candidate, you will be naturally confident, outgoing and extrovert. Not to mention passionate about ensuring people have an enjoyable time. You will have a “can do” attitude and be someone who enjoys a challenge. You are keen to do whatever it takes to ensure guests leave happy and come back again and again. You thrive from working in a high pressure and high volume environment and can think and act on your feet.
- Fluent spoken and written English is required along with good phone manner.
- Advanced computer skills and sound knowledge of Opentable & Outlook are required.
- Previous F&B serving & Barista skills are preferred.
- Flexible approach towards hours.
- You will join a fun-loving and passionate team who excel in delivering world-class standards and live and breathe the brand’s standards.
Benefits:
- A competitive salary plus free meals whilst on duty.
- 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service.
- Worldwide employee and friends & family hotel room rates plus hotel and spa experiences as part of your induction.
- 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels!
- Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub.
- 50% off Spa Treatments and £50 gym membership within our One Spa!
- 24/7 and employee healthcare plan with access to Mental Healthcare first aiders.
- Refer a friend to work with us and receive a £500 bonus.
- Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities.
- Many more benefits, however, most importantly, we’ll help you grow and develop you as an individual.
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At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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