HEERA DIAMONDS
Retail Ambassador Jewellery
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Company Description
HEERA DIAMONDS is a retail company based in London, United Kingdom, specializing in fine jewellery and diamond pieces. The company focuses on providing a high-quality in-store experience, combining expert product knowledge with attentive customer service. As part of the vibrant London jewellery market, HEERA DIAMONDS serves a diverse client base seeking luxury items for special occasions and everyday elegance. Team members work in a professional retail environment with opportunities to learn about gemstones, craftsmanship, and jewellery trends.
Role Description
The Retail Ambassador Jewellery role is a full-time, on-site position based in Hatton Garden London Area, United Kingdom. In this role, the team member greets customers, provides expert guidance on jewellery selections, and offers personalized service throughout the purchasing process. Daily responsibilities include:
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- Presenting and explaining product features
- Handling sales transactions
- Maintaining display standards
- Ensuring the showroom is clean, secure, and inviting
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The Retail Ambassador also supports inventory checks, assists with special orders, and follows company policies and procedures. Collaboration with colleagues, consistent communication with management, and participation in product training sessions are essential parts of the role.
Qualifications
- Strong customer service and client relationship skills, with the ability to provide courteous, tailored support to a diverse clientele.
- Sales and retail experience, ideally in jewellery, luxury goods, fashion, or related sectors is required
- Effective verbal communication and interpersonal skills, including clear product explanations and confident in-person interaction.
- Attention to detail and organizational skills for managing displays, stock, and sales documentation accurately.
- Basic numeracy and point-of-sale skills for processing payments and handling cash or card transactions responsibly.
- Ability to work on-site full time, including weekends or holidays as required, and to stand for extended periods in a showroom environment.
- Interest in jewellery, gemstones, and luxury retail, with a willingness to learn about products, quality standards, and industry trends.
- Professional appearance and conduct, aligned with a high-end retail setting.
- Previous experience in the London retail market and multilingual abilities are advantageous but not required.
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