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Retail Apprenticeship
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Join our family-run sports retail business as an apprentice.
No experience is needed as full training will be provided.
You'll gain hands-on experience serving customers, selling sports clothing and equipment, processing embroidery and printing orders, and supporting stock control and merchandising.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Learn and support all areas of our family-run sports retail business.
- Assist customers with sports clothing, footwear and equipment.
- Process embroidery and garment printing orders.
- Develop skills in stock control, merchandising and general store operations.
- Attend industry trade shows to build product knowledge and learn about new products.
- Receive full training and gain valuable hands-on experience throughout your apprenticeship.
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Course contents
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- Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
- Serve customers in line with brand standards, legislation, business procedures and the values of the business.
- Provide a retail service that balances the customers’ needs with additional linked products and services.
- Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
- Promote seasonal or local offers through in-store or online promotions.
- Identify situations that may damage business reputation in line with company policy and escalate as required.
- Maintain good merchandising to meet the needs of the business whilst ensuring safety.
- Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
- Use technology and applications to support sales and service ensuring that maintenance issues are reported.
- Support team and colleague development through buddying and/or coaching.
- Comply with regulations and legislation relevant to their role and business.
- Contribute to continuous improvement activities which focus on improving sustainability within the business.
- Handle complaints within remit or escalate as appropriate.
- Support sales across a range of promotional events throughout the calendar year.
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Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Successful completion of the apprenticeship could lead to a permanent role within the business. As you develop your skills and experience, you will have the opportunity to take on increased responsibility across all areas of the company, including retail sales, customer service, stock management, merchandising, embroidery and garment printing. We are committed to supporting long-term career development for apprentices who demonstrate enthusiasm, reliability and a willingness to learn.
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