British and Irish Association of Zoos and Aquariums (BIAZA)
Retail Assistant
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Hertfordshire Zoo
UK
Closing date for applications is: 10th Sep 2026
Contact: Lisa Pressland (Lisa.Pressland@hertfordshirezoo.com)
Sector: Hospitality/Catering
Type: Paid
Contract type: Part-time
Salary: Starting salary £19,827.60 PA (£12.71 per hour)
Retail Assistant (Permanent, Part-Time 28-32 hours per week)
Are you a confident, organised and customer-focused individual who enjoys creating great visitor experiences? Would you thrive in a unique retail environment where your work helps support wildlife conservation?
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We’re looking for an experienced Retail Assistant to support the day-to-day running of our main Zoo & Dinosaur gift shops. This varied role combines retail administration and stock management with frontline customer engagement, all within the inspiring setting of Hertfordshire Zoo.
Salary & Benefits
- 28-32 hours per week; Monday, Thursday Friday and Sunday (09.00-18.00 summer/09.00-17.00 winter), plus additional hours as required to cover holidays, events and busy periods.
- Starting salary £19,827.60 PA (£12.71 per hour)
- 22.5 days annual leave to start (based on an average 4-day working week), plus Christmas Day off as standard
- Staff events and discounts on all adoptions, experiences, food, and retail
- A fun, supportive work environment
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Ready to Apply?
Send your CV and a short cover letter to lisa.pressland@hertfordshirezoo.com. Shortlisted applicants will be contacted via email for interviews.
Join us and help create memorable experiences for our guests while supporting wildlife conservation.
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