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Job Description

Job Purpose: Contribute to the effective delivery of the giftshop at Leeds Art Gallery. Ensure the highest customer service and visitor experience is delivered, sales are maximised and visual presentation, stock levels and cleanliness are maintained.

Responsibilities For Grade

• Deliver excellent customer service and support customers with their enquiries and purchases
• Develop knowledge of products and ranges on sale and proactively promote all retail stock incorporating add on sales where possible including the Picture Lending Scheme and online opportunities for print on demand
• Follow visual presentation plans and guidelines to ensure a high level of standard is maintained
• Update and maintain all relevant signage for the giftshop ensuring it is accurate and updated in accordance with the site’s brand guidelines, shop ranges and events
• Replenish stock, ensure products are clearly priced and work with the Retail Supervisor to maintain levels
• Process stock deliveries and report any damaged items and participate in stock takes when required
• Utilise the EPOS system and process transactions (electronic and cash) accurately in line with relevant procedures
• Process refunds and exchanges
• Achieve sales targets as agreed and assist with the promotion of the retail offer
• Assist with online orders including processing in line with correct procedures, pack and dispatch as required maintaining high quality standards
• Ensure high standards of cleanliness within giftshop and where products are stored
• To be responsible for carrying out relevant security procedures for giftshop within agreed guidelines and actively promote loss prevention activities
• Participate in briefing sessions and training to develop skills and knowledge relevant to the post
• Always present a positive image of the Art Gallery

Qualifications

There is no specific qualification required for the post.

PERSONAL SPECIFICATION ESSENTIAL REQUIREMENTS: It is essential that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements.

Method of Assessment will be through one or more of the following Application Form, Test, Interview or Certificate.

Skills Required

• Excellent interpersonal and communication skills (written and verbal)
• Ability to communicate with a wide range of people
• Ability to work effectively as part of a team or alone without regular supervision
• Ability to deal with the public in a polite, friendly and helpful manner
• Ability to respond to customer enquiries and complaints
• Good numerical and literacy skills
• Ability to take sales using an EPOS system

Knowledge Required

• Knowledge of working in a customer facing retail outlet
• Knowledge of a range of ICT applications including Microsoft Office
• Knowledge of merchandising and displays

Experience Required

• Experience of working in a retail customer facing role, engaging with the public on a day to day basis
• Experience of cash handling and maintaining accurate financial and statistical records
• Experience of active sales and working towards sales targets
• Experience in participating in stocktakes
• Experience in assisting with visual merchandising displays
• Experience of following security procedures

Essential Behavioural & Other Characteristics

• Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.
• Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon
• Able to understand and observe Leeds City Council equality and diversity policies.
• Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.
• Willingness to actively participate in training and development activities.
• Flexible and adaptable to change to assist other services as required commensurate to grade.
• Participate in appraisal, training, and development activities.
• Be aware of and comply with Leeds City Council policies and procedures.
• Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity policies of Leeds City Council.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
• The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.
• Demonstrate an interest in the work of Leeds Museums and Galleries.