University Hospitals of Leicester NHS Trust
Retail Catering Assistant - Glenfield

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About the Role
The retail catering service provides a high-quality service to staff and visitors to our hospitals and maintains a high standard in customer care.
As a Retail Catering Assistant you will become an active member of our team working to provide retail customer service experience for staff and visitors in our busy restaurants.
We are looking for a team member who demonstrates enthusiasm, an eagerness to learn, and to develop themselves. Previous experience is desirable, but not essential as full training will be provided. Also, barista knowledge is desirable.
A good standard of English language both written and oral communication is essential along with the drive to deliver the best possible service at all times, in an often busy and pressurized environment.
This is a great opportunity if you are looking for the flexibility to work a varied shift pattern which includes weekends and flexible hours to cater for your work-life balance.
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Role Responsibilities
The role of a Retail Catering Assistant is to work within the restaurants or food outlets within the retail area.
- Provide a front-of-house service which is customer-focused and includes preparing and providing beverages, snacks, meal items, cash handling, the use of a till, temperature recording, and restocking of goods.
- There will also be a need for some minimal food preparation with cleaning and washing up responsibilities.
Our Team provides a safe, friendly customer service environment for our staff, patients, and visitors.
About Us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
Our Goals
- High-quality care for all
- Being a great place to work
- Partnerships for impact
- Research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.


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Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- We are compassionate
- We are proud
- We are inclusive
- We are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About The University Hospitals Of Leicester NHS Trust
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
For further details / informal visits contact:
- Name: Samantha Farnell
- Job title: Retail Catering Senior Supervisor
- Email address: Samantha.Farnell2@nhs.net
- Telephone number: 0116 2585234
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