Lush Handmade Cosmetics
Retail Construction Project Manager (14-Month Contract)
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Lush North America
Lush North America supports 252 retail stores in Canada and the USA, a business based in Canada, and manufacturing centers in Vancouver and Toronto. Lush is known worldwide for our unique bath and beauty products. We pride ourselves on amazing skin and hair care, personalized customer service, environmental activism, and a vibrant store atmosphere. We believe it's our responsibility to advocate for the environment, animals, and people in need. We're passionate about giving back to organizations locally and around the world.
We are looking for a quality individual to join our North American team as a Retail Construction Project Manager based in the United States or Canada. Passionate about the brand, our products, and delivering great customer service from our team to all areas of the business. Within the ever-changing world of retail and in a creative, innovative brand, it is essential that the roles are multi-skilled and dynamic in their approach. Though they often have a predominant focus (finance and project delivery), their skillset is broad and transferable making them an asset to any team that they are collaborating with.
You hold sacred our Lush culture and values through fearless leadership and owning the experience of every relationship that represents the Lush brand. You’ll work on a collaborative, and cross-departmental team that goes above and beyond to support our customers and staff.
You grow talent by motivating, encouraging, and coaching your fellow employees to their highest potential; you know how to be curious about their opportunities and career ambitions and how to be real with feedback and support.
As a growing business, Lush needs people that can adapt and evolve to the needs of our business, analyze and interpret metrics, and translate strategy into behaviors which drive sales and improve profit. Our Lush employees live with purpose, finding their personal value connection with the values of our business, bringing their work and life paths into one holistic journey. #mylushlife
Reporting to the Head of North America Property, your core RESPONSIBILITIES will include:
- Providing support to the North American SSP and Construction team including;
- Leading the project management and organization of retail shop fit-outs including quality, relevance, and timeliness of new shop construction, refits and refreshes, closures, and store maintenance of existing shop locations.
- Effectively managing Capex, working on estimates, verifying project actuals, and updating capex forecast.
- Ensuring project schedules are well planned and executed, collaborating with Retailers, SSP, Real Estate leasing, and finance.
- Staying informed of industry best practices of global retail construction processes and project support. Bringing alignment to working practices.
- Maintaining and developing project status / capex reports.
- Assisting the retail team to accurately interpret construction information impacting the business.
- Providing hands-on assistance and installation where necessary during new shop openings, refits and refreshes, and closures.
- Continually improving support to retail business by assessing needs and providing forward-looking insight.
- Streamlining reporting processes to meet the needs of both external and internal users.
- Providing project-specific assistance to the Retailers, all retail store teams, Shop and Space Planning Team, Property/Leasing, and Finance.
- Maintaining up-to-date knowledge in products, design methods, and merchandising for sales, providing practical support, and having awareness of the details to deliver the best customer service and drive sales.
- Partnering with SSP designers to deliver awe-inspiring projects.
- Delivering the best customer service experience.
- May perform other duties as required.
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You bring the following QUALIFICATIONS:
- 5+ years of related experience in retail construction and project management including effective management of budgets focused in the US (specialty stores, shopping malls, and metro streets).
- Demonstrated experience in a project lead role.
- Demonstrated knowledge of carpentry and millwork is an asset.
- Strong budget analysis and management skills.
- Experience in phased construction projects in newly opened and existing retail stores.
- Practical hands-on experience in the management of the design and construction process.
- Ability to develop relationships and leverage business partners to complete tasks and achieve desired outcomes.
- Ability to multitask and deal with competing priorities.
- An appreciation and understanding of retail design and in-house skillset.
- Ability to assist and install company furniture (know how all components that make up a retail space are built).
- Ability to interpret all M.E.P plans, architectural plans, and structural plans.
- Strong analytical and problem-solving skills.
- Exceptional written and verbal communication skills.
- Ability to work hard and calmly under pressure to achieve deadlines.
- Flexibility and dedication to work extra hours as needed.
- Ability to work independently in a collaborative and creative work environment.
- A team player with strong collaboration skills, working closely with designers to help bring the project to life. This includes sharing ideas, giving feedback, and ensuring all areas have been detailed and thought through for efficiency and success.
- Taking a holistic approach to the business, with the ability to adapt to change in these uncertain challenging times.
- Strong ability to self-manage and see the bigger picture, taking ownership of your role and responsibilities within the team.
- Respect for your working environment and those around you.
- Passionate about company ethics and our approach to sustainability and how we strive to improve this within our discipline.
- Must be based in the United States. Ability to travel domestically and internationally (must hold a valid passport).
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Preferred:
- Knowledge or expertise with Concur, CAD, and Google Suite.
- PMP and LEED certifications are an asset.
Thriving with a diverse company culture, celebrating the uniqueness of our staff, and committed to inclusion. We are proud to be an equal opportunity employer.
We thank all interested applicants; however, only qualified candidates will be contacted.
#LI-IS1
Job Type: Full-time, 14-Month Contract Role.
Job Location: Open to candidates located within the United States or Canada only.
Travel Requirement: Remote role, with frequent travel required (1-2 trips per month) around North America, potentially globally based on business needs.
Base Salary Ranges:
- USA: $81,000 - $90,000 USD
- Canada: $94,500 - $105,000
This salary range is based on an assessment of the local market and may vary depending on the successful candidate's location. This range is based on base salary and does not include additional bonus program and total rewards eligibility.
Recruitment Process Overview:
This salary range is based on an assessment of the local market and may vary depending on the successful candidate's location. This range is based on base salary and does not include additional bonus program and total rewards eligibility.
Base Salary Range
$81,000—$90,000 USD
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Lush Handmade Cosmetics participates in E-Verify in certain US states including AL, GA, NC, SC, FL, AZ, UT, TN, and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.
Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish, and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee, and Wendat, and now home to many diverse First Nations, Inuit, and Métis peoples.
Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff, are guests on this land, and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers, and with leadership from organizations and communities we work with.
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