• Support the translation of Corporate Retail priorities and standards into clear and tangible deliveries.
• Coordinate the rollout of new procedures, protocols, systems and ways of working across the assigned retail network.
• Maintain accurate and up-to-date operational documentation and ensure changes are communicated and implemented in a structured manner.
• Establish and maintain appropriate routines and follow-up mechanisms to ensure consistent execution and sustained adoption, rather than one-off implementation.
• Proactively identify inefficiencies, gaps, duplication and unnecessary complexity and support the implementation of practical solutions.
• Look beyond individual operational issues to identify root causes and opportunities to improve the underlying process.

Customer & Employee Experience

• Ensure that retail operations, processes and systems support our overarching objective of delivering the highest standards of experience for both our customers and our employees.
• Help create an operating environment in which retail teams have clear expectations, effective processes, reliable tools and strong operational support, enabling them to perform at their best.
• Support the consistent implementation of the LUCA FALONI customer journey and service standards across the retail network.
• Identify and remove operational friction that impacts service quality, employee effectiveness or the customer experience.
• Ensure that efficiency and structure enhance rather than compromise the quality, attention to detail and personal service expected from LUCA FALONI.
• Apply the principle that processes should enable excellent retail execution, not create unnecessary bureaucracy.

Corporate Retail Support & Coordination

• Provide hands-on operational support to the Corporate Retail team across priorities, projects and initiatives.
• Support the operational implementation of store openings, product launches, events, campaigns and other retail initiatives as required.
• Maintain clear visibility over actions, deadlines and dependencies, ensuring strong ownership and follow-through.
• Support retail reporting, operational analysis and other activities required to maintain effective oversight of the retail network.
• Ensure Corporate Retail decisions and priorities are translated into clear actions, structured implementation and consistent execution across the retail network.
• Anticipate operational requirements and proactively coordinate solutions before they impact execution, customers or employees.

Experience & Background

You will bring:

• Demonstrable experience in a retail operations, retail coordination, store operations or comparable head-office operational role, with responsibilities extending beyond individual store sales and customer service.
• Experience supporting a multi-site retail operation and an understanding of the processes, controls and coordination required to achieve consistency across multiple locations.
• Practical experience working with retail procedures, SOPs, protocols and operating standards, including their implementation and ongoing maintenance.
• Experience coordinating and implementing operational projects or initiatives across multiple stores or teams, with responsibility for actions, timelines and follow-through.
• A strong understanding of the operational systems and processes that sit behind a high-quality customer-facing retail environment.
• Experience identifying operational inefficiencies and contributing to solutions that improve execution, consistency and productivity.
• Strong administrative and analytical capabilities, including confidence working with operational reporting, documentation, data and business systems.
• Experience working in an environment where high standards, accuracy, attention to detail and consistency of execution are expected.

What We Offer

• Clear opportunities for career progression within a growing international business.
• Exposure to international store openings, launches and strategic retail projects.
• Progressive paid time off.
• Uniform allowance.
• A generous employee discount across the LUCA FALONI collection.
• A collaborative and entrepreneurial working environment where ideas and initiative are valued.
• The opportunity to build your career within a premium luxury brand with an expanding international presence.

If you are highly organised, enjoy bringing projects to life and thrive in a fast-paced environment where no two days are the same, we would love to hear from you.

Additional Information

• We are an equal opportunities employer. We are committed to equality of opportunity and to following practices which are free from discrimination.
• Please, inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process.
• We deal with recruitment directly so if you are a recruitment agent please do not contact us, we do not require recruitment services and we apply no exception to this rule.
• Due to the high volume of applications received, only candidates selected for an interview will be contacted. We appreciate your understanding and thank all applicants for their interest in joining the LUCA FALONI team.