Royal Voluntary Service
Retail Customer Assistant at Kingston Hospital - 21 hours
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Retail Customer Assistant at Kingston Hospital
Role Overview: Royal Voluntary Service has an opportunity for a Retail Customer Assistant to join our team at Kingston Hospital, Galsworthy Rd, Kingston KT2 7QB. This is a part-time, fixed-term position until 30/01/2027, with a salary of £12.71 per hour (FTE £23,136 per annum).
About the Role: Royal Voluntary Service hospital cafes, shops, and trolleys are integral to the NHS, offering a range of beverages and healthy food choices. Our customers appreciate that their spending supports volunteer action in hospitals and the community.
Responsibilities:
- Providing friendly, helpful, and efficient service at all times
- Welcoming customers, informing them about specials or new products, answering questions, and accepting orders and payments
- Operating the till and cashing up
- Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards
- Ensuring all stock and displays are replenished regularly and ordering supplies if required
Hours: 21 hours per week across a rota, with shifts predominantly scheduled Monday to Friday, 4 hours a shift, between 06:30–18:30. There may also be opportunities for paid overtime in busy periods or to cover absence.
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Qualifications:
- Previous experience in a retail or café environment would be an advantage, but training will be given
- A positive attitude and can-do mindset
- Excellent communication skills
- High level of organizational skills
- Familiarity with email and internet
- A flexible approach towards working hours
- Ability to enjoy working within a passionate team of employees and volunteers
- Proficient level of literacy and numeracy
- Knowledge of EPOS / till systems would be advantageous
- Knowledge and experience of general administrative processes
- Willingness to undertake training and continuing professional development
Key Competencies:
- Delivers Objectives
- Quality Orientation
- Team Working
- Service Delivery Focussed
- Following Directions
- Interpersonal Sensitivity
- Equality, Diversity, and Inclusion
Benefits:
- Salary of £12.71 per hour (FTE £23,136 per annum)
- 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
- Up to 2 days paid volunteer leave a year
- Ten weeks’ company sick pay following successful completion of probation
- A great pension scheme
- 2 x Salary Death in Service Benefit, subject to qualification
- Enhanced Family Leave schemes
- An employee benefits package with discounts and cashback
- A 24-hour doctor line, financial support with dental/optical and other therapies
- A free and confidential employee assistance programme with up to six face-to-face counselling sessions included
- Extensive online and on-the-job training
- Opportunities to discuss flexible working
- Opportunities to develop new skills and progress your career
- The chance to make a positive, lasting impact that changes lives, communities, and society
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Application Deadline: The closing date for this role is 30 October 2026. We reserve the right to close this vacancy early should sufficient applications be received.
Join Us: At Royal Voluntary Service, our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website.
Join Royal Voluntary Service and together we can change lives, change communities, and change society. If you feel you have the skills and experience to become our Retail Customer Assistant, please click ‘apply’ today. We’d love to hear from you!
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