Royal Voluntary Service
Retail Customer Assistant at Nineteen38 Coffee Morton House in Luton - 25 hours
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Retail Customer Assistant
About the Role
Nineteen38 Coffee™ powered by Royal Voluntary Service is part of the fabric of the community and a real asset in its own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in the community.
Working alongside a friendly team of employees and volunteers, you will participate in the day-to-day running of our busy Cafe at Nineteen38 Coffee™ at Morton House in Luton.
Responsibilities
- Providing friendly, helpful and efficient service at all times
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
- Operating the till and cashing up
- Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
- Ensuring that all stock and displays are replenished regularly and ordering supplies if required
Requirements
- Previous experience in a barista/cafe environment would be an advantage
- Can remain calm & professional in fast paced environment
- The ability to deliver excellent customer service
- Knowledge of EPOS systems
- Knowledge in Food Safety & Health & Safety procedures
- Excellent communications skills
- Enjoy working within a passionate team as well as working on your own on occasions
- Skilled at Organising, Delegating & Prioritising
- Flexible to the needs of the business & can attend out of hours training if required
- Knowledge and experience of general administrative processes
- Experience with email and internet is required
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Hours
25 hours per week (5 shifts of 5 hours), including all Bank Holidays
Schedule
Typically, Monday to Friday with Weekends on a rota basis supporting the sister site at Wigmore Valley Park
Typical Shifts
Open to close could be 07:30-13:00 -10:30-16:00
Benefits
- Salary of £12.71 per hour (FTE £23,136 per annum)
- 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
- Up to 2 days paid volunteer leave a year, through our employer supported volunteer scheme
- Ten weeks’ company sick pay following successful completion of probation
- A great pension scheme
- 2 x Salary Death in Service Benefit, subject to qualification
- Enhanced Family Leave schemes
- An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
- A 24-hour doctor line, financial support with dental/optical and other therapies
- A free and confidential employee assistance programme with up to six face-to-face counselling sessions included
- Extensive online and on the job training to ensure you will succeed in your role
- Opportunities to develop new skills and progress your career
- The chance to make a positive, lasting impact that changes lives, communities and society
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If you feel you have the skills and experience to become our Retail Customer Assistant, please click ‘apply’ today, we’d love to hear from you!
Closing Date
The closing date for this role is 30 October 2026. However, we reserve the right to close this vacancy early should sufficient applications be received. Please do not delay your application we often get a lot!
Equality, Diversity, and Inclusion
At Nineteen38 Coffee™ powered by Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work.
To find out more about our commitment to EDI, visit our website. Join At Nineteen38 Coffee™ powered by Royal Voluntary Service and together we can change lives, change communities and change society.
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