Royal Voluntary Service
Retail Customer Assistant at Perth Royal Infirmary
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Retail Customer Assistant at RVS Cafe, Perth Royal Infirmary
Royal Voluntary Service has an opportunity available for a Retail Customer Assistant to join our team at RVS Cafe, Perth Royal Infirmary, PH1 1NX. You will join us on a part-time, fixed-term basis until 30 April 2027 and in return, you will receive a salary of £12.71 per hour (FTE £23,136 per annum).
About the Role
Royal Voluntary Service hospital cafes, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community.
Working alongside a friendly team of employees and volunteers, you will participate in the day-to-day running of our busy retail site.
Responsibilities
In this role, you will be responsible for:
- Providing friendly, helpful and efficient service at all times
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
- Operating the till and cashing up
- Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
- Ensuring that all stock and displays are replenished regularly and ordering supplies if required
Hours: 5 hours, worked across Monday - Friday. Hours as scheduled by rota. Note that weekend work is a requirement for this role.
Our retail sites can be open on weekends and bank holidays. There may also be opportunities for paid overtime in busy periods or to cover absence.
Requirements
This is what we're looking for:
- Previous experience in a retail or cafe environment would be an advantage, but training will be given - just make sure you have a positive attitude and can-do mindset along with a willingness to work and we’ll teach you the rest
- The ability to deliver outstanding customer service
- Excellent communications skills
- Demonstrates a high level of organisational skills
- Familiarity with email and internet is required
- A flexible approach towards working hours
- Enjoying working within a passionate team of employees and volunteers, as well as working on your own on occasions
- Can demonstrate a proficient level of literacy and numeracy
- Knowledge of EPOS / till systems would be advantageous
- Knowledge and experience of general administrative processes
- A willingness to undertake training and continuing professional development
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What You'll Be Doing
To ensure the effective operation of the retail outlet/s in maintaining outstanding store standards, whilst providing friendly, helpful, and excellent customer service to all customers, maximising a great shopping experience.
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
- Preparing hot and cold drinks (Café)
- Serving freshly made food such as cake, sandwiches, and pastries (Café)
- Operating the till and undertake cash reconciliation as required
- To receive incoming deliveries, distribute, maintain, and date rotate stock as appropriate. Assist in the accurate completion of regular stock checks
- Engage with volunteers to direct & lead by example to ensure they have a great volunteer experience
- Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
- This role may involve pushing loaded trolleys of stock for long distances
Benefits
- Salary of £12.71 per hour (FTE £23,136 per annum).
- 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
- Up to 2 days paid volunteer leave a year, through our employer supported volunteer scheme
- Ten weeks’ company sick pay following successful completion of probation
- A great pension scheme
- 2 x Salary Death in Service Benefit, subject to qualification
- Enhanced Family Leave schemes
- An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
- A 24-hour doctor line, financial support with dental/optical and other therapies
- A free and confidential employee assistance programme with up to six face-to-face counselling sessions included
- Extensive online and on the job training to ensure you will succeed in your role
- Opportunities to discuss flexible working
- Opportunities to develop new skills and progress your career
- The chance to make a positive, lasting impact that changes lives, communities and society
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If you feel you have the skills and experience to become our Retail Customer Assistant, please click ‘apply’ today, we’d love to hear from you!
Note: If successful in your application for this role a DBS/PVG check will be made as part of your pre-employment checks.
The closing date for this role is 6 November 2026. However, we reserve the right to close this vacancy early should sufficient applications be received. Please do not delay your application as we often get a lot!
At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website.
Join Royal Voluntary Service and together we can change lives, change communities and change society.
Other organisations may call this role Retail Assistant, Shop Assistant, Café Assistant, Store Assistant, Retail Sales Assistant, or Customer Service Assistant.
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