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Retail customer service advisor apprentice
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Retail customer service advisor apprentice
Location: Sutton-In-Ashfield (NG17 4AA)
Closing date: 25 days from now (Monday 26 October 2026 at 11:59pm)
Posted on: 30 September 2026
Wage: £15,600 a year
Hours: Monday - Friday, 9.00am - 5.00pm. Some weekend work may be required from time to time. 30 mins lunch break. 37 hours 30 minutes a week
Start date: Monday 2 November 2026
Duration: 1 year 2 months
Positions available: 1
Summary
Sutton Auto Factors wish to add to their existing team of Retail sales advisors with an apprenticeship route. Learning all aspects of the business and working with a team of skilled professionals who are passionate about their role and industry.
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Work activities will include but are not limited to:
- Stock management; check for missing/damaged items, store and pick & pack goods.
- Maintain stock records and documentation.
- Taking customer orders either over the counter or the phone.
- Gain a good knowledge of parts sold to advise customers day to day.
- Deal with internal & external queries in a timely manner.
- Keep all filing up to date.
- Use internal computer systems to track stock, record transactions and aid your customer communications.
- Liaise with other branches by telephone, email and other communication methods re stock, deliveries and customer enquiries.
- Be prepared to vary your working day, if it is quiet on the counter, you may be required to work in the stock room, auditing or ensuring that stock levels are as they should be.
- Getting to know your customers and your products.
- The best way to ensure repeat business is to deliver exceptional customer service at all times.
Where you'll work
New Cross Street Sutton-In-Ashfield NG17 4AA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
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Training provider
WEST NOTTINGHAMSHIRE COLLEGE
Training course
Retailer (level 2)
What you'll learn
- Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
- Serve customers in line with brand standards, legislation, business procedures and the values of the business.
- Provide a retail service that balances the customers’ needs with additional linked products and services.
- Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
- Promote seasonal or local offers through in-store or online promotions.
- Identify situations that may damage business reputation in line with company policy and escalate as required.
- Maintain good merchandising to meet the needs of the business whilst ensuring safety.
- Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
- Use technology and applications to support sales and service ensuring that maintenance issues are reported.
- Support team and colleague development through buddying and/or coaching.
- Comply with regulations and legislation relevant to their role and business.
- Contribute to continuous improvement activities which focus on improving sustainability within the business.
- Handle complaints within remit or escalate as appropriate.
- Support sales across a range of promotional events throughout the calendar year.
Training schedule
We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training site/campus. These workshops are carefully designed to support the learning required throughout the apprenticeship programme. You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession. You will experience a blended learning model.
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Please note: This is an apprenticeship vacancy, and the advertised closing date is provided as a guide only. The employer wishes to review applications and interview suitable candidates as they are received. As a result, this vacancy may close earlier than the advertised date if a suitable candidate is identified or if a high volume of applications is received. We therefore encourage interested applicants to apply as early as possible to avoid disappointment.
Requirements
Essential qualifications
- GCSE in: English (grade Grade 3 or equivalent)
- GCSE in: Maths (grade Grade 3 or equivalent)
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Logical
- Team working
- Initiative
Other requirements
A genuine interest in cars would be an advantage with the desire to learn about car parts and be passionate in your role but not essential.
About this employer
Sutton Auto Factors are a leading independent motor factor based in Nottinghamshire and Derbyshire. Our aim is to deliver the best products at the most competitive prices, along with the highest standards possible in service and customer care. We offer choice and value by stocking and developing a complete range of automotive replacement parts and accessories for all modern cars and light commercial vehicles.
https://www.suttonautofactors.co.uk
Company benefits Staff discount is available and sales bonus incentives.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Long term permenant position within the business with continued career development.
Ask a question
The contact for this apprenticeship is: WEST NOTTINGHAMSHIRE COLLEGE Laura apprenticeships@wnc.ac.uk 01623 900467
The reference code for this apprenticeship is VAC2000055116.
Apply now
Closes in 25 days (Monday 26 October 2026 at 11:59pm)
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