The Works
Retail Deputy Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Retail Deputy Manager
18 hour contract
Why The Works?
We don’t just sell products. We inspire reading, learning, creativity, and play.
- Recommend products that help customers discover new interests or reconnect with something they once loved.
- Spark conversations that become extraordinary memories for customers.
- The unseen possibilities are limitless - and it all starts with you.
Become a Retail Deputy Manager
As a Deputy Manager, you play a vital role in supporting the Store Manager to lead the team and deliver an exceptional customer experience. You’ll:
- Help drive commercial performance, maintain high operational standards, and step up to lead the store in the Store Manager’s absence.
- Be a role model for the team - motivating, coaching, and ensuring every shift runs smoothly.
- Deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions.
- Play a key role in keeping the store well-stocked, tidy, safe, and welcoming.
Your Mission
- Support the Store Manager in leading the team to deliver excellent customer service and achieve store targets.
- Take ownership of key operational areas such as stock management, merchandising, and compliance.
- Lead by example on the shop floor, setting high standards for service, presentation, and teamwork.
- Coach and develop team members, providing feedback and support to help them grow.
- Step up to manage the store in the absence of the Store Manager, ensuring smooth day-to-day operations.
- Support recruitment, onboarding, and training of new team members.
- Monitor store performance and contribute ideas to improve sales and efficiency.
- Ensure health & safety, cash handling, and loss prevention procedures are followed.
- Foster a positive, inclusive, and high-performing team culture.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Skills / Behaviours that will set you apart
- Experience in a supervisory or team leadership role within retail or customer service.
- Strong communication and interpersonal skills.
- Confident in leading a team and making decisions.
- Organised and able to manage multiple priorities.
- Customer-focused with a passion for delivering great service.
- Flexible and reliable, with a hands-on approach.
- Experience in a high-volume or value retail environment.
- Familiarity with retail systems and reporting tools.
- Experience supporting recruitment, training, or performance management.
Being a great leader
- Create a team that's more than just co-workers — it's a team.
- Inspire and motivate your team in line with our employer brand, values, behaviours, and purpose.
- Lead your team to reach their potential and steer your store to break records and get in the spotlight.
- Work collaboratively with support departments and peers. Provide quality constructive feedback to work as a team to get things right.
- Support your team’s well-being and aspirations, cheering them on.
Our PERKS really are ‘The Works’
- 💪 25% Colleague Discount! - Plus, exclusive Double Discount days!
- 😎 MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
- 🏡 Family Friendly Leave - Enjoy some time well spent with enhanced maternity, paternity, and adoption pay.
- 🚀 Holiday – 33 days, including bank holidays. Plus, your holiday allowance increases with long service.
- 🎓 Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.
- 💸Stream - Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!
- 🏬 Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works!
- 💛 24/7 support for you and your family - Through our partnership with Retail Trust Charity, who provide an Employee Assistance Programme and so much more!
- 🩺 Healthcare Cash Plan – To support your everyday healthcare costs.
- 🥳 And loads more! – Long service awards, pension, life assurance, Cycle to Work scheme, and optional charity giving.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Our Purpose
To inspire reading, learning, creativity, and play 💛💙
Our Values
- We are Crafty 🎨 | Smart with what we've got.
- We are Caring 💛 | Heart in every action.
- We are Can-do 🚀| Energy that gets it done.
Promoting Diversity, Inclusion, and Applying Reasonable Adjustments
At The Works, we’re proud to have an inclusive culture where everyone can feel able to be themselves. Our roles are open to everyone, and we particularly welcome applications from people and communities that are under-represented in our business.
We’re open to conversations about working hours and flexible working and, where possible, we’ll try to support this. If you need any reasonable adjustments during the application or interview process - or would like to discuss how you could carry out an essential part of the role - please let us know. We’ll be happy to explore what support may help.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London