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Job Description
Join our team as a Retail Duty Manager and play a key role in delivering outstanding food and beverage experiences at Hill Dickinson Stadium. You'll help lead the day-to-day running of over 32 food and beverage outlets, ensuring every matchday, concert and major event is set up for success. Working closely with Retail Manager, you'll drive operational standards, stock control, compliance and service excellence, while creating memorable experiences for thousands of guests.
This is an exciting opportunity for a hands-on leader who thrives in a fast-paced, high-volume environment. You'll lead and develop teams, work collaboratively with third-party vendors and key stakeholders, and continuously seek innovative ways to enhance performance, sustainability and profitability. If you're passionate about delivering exceptional service, maintaining high standards and being part of an operation that is redefining stadium retail, we'd love to hear from you.
What's in it for you:
- Competitive salary and benefits package
- Access to PerkBox - which includes hundreds of discounts, including savings on your weekly supermarket shop and weekend treats!
- Company package including life assurance, pension contributions, generous holiday entitlement with the option to buy more, and many more perks.
- Joining a great team, with fabulous career prospects and the potential for internal promotions.
- Great training provided, with apprenticeship schemes available to continue your learning journey.
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Job Responsibilities
- Support the delivery of all retail food and beverage operations, ensuring outlets are fully prepared and event-ready for matchdays, concerts and other major events.
- Lead and motivate teams to deliver exceptional guest experiences while maintaining high standards of service, presentation and operational excellence.
- Ensure all retail outlets, bars and third-party concessions operate in line with company standards, policies and procedures.
- Monitor stock levels, complete event stock takes and line checks, and work closely with Logistics and Procurement to maintain effective stock control.
- Champion Health & Safety compliance across all retail areas, ensuring a safe environment for guests, colleagues and contractors.
- Build and maintain positive working relationships with third-party suppliers, street food vendors and internal stakeholders to support successful event delivery.
- Review sales performance, wastage and operational data to identify opportunities to improve efficiency, profitability and sustainability.
- Act as a key operational presence during events, resolving issues proactively and ensuring the highest standards of customer service are consistently achieved.
Key Requirements:
- Minimum of 2 years' experience in a retail, hospitality, food and beverage, or high-volume customer-facing environment.
- Proven experience leading, motivating and developing teams to deliver excellent customer service and operational standards.
- Strong organisational and planning skills, with the ability to prioritise workloads and manage multiple tasks in a fast-paced environment.
- Confident communicator with the ability to build effective relationships with colleagues, suppliers, contractors and stakeholders.
- Good understanding of stock control, compliance, health & safety, and operational procedures.
- Flexible approach to working hours, including evenings, weekends and event days, with a proactive and positive "can-do" attitude.
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About Aramark
If you are applying for this role and you already work for Aramark, you must notify your line manager before submitting your application.
About Aramark UK
At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey. We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any accommodations or have any questions, please reach out to our recruitment team – careers@aramark.co.uk
Join us in fostering a workplace where everyone can achieve their full potential.
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