Key Responsibilities

• Coordinate repairs, maintenance and facilities issues across stores, warehouse and office.
• Maintain a clear facilities action list showing issue, site, owner / contractor, next action, deadline and completion evidence.
• Obtain quotes, source appropriate contractors and suppliers, book works and follow through until completion.
• Liaise with landlords or managing agents on practical site issues where required.
• Carry out regular physical site checks covering maintenance, lighting, equipment, staff areas, storage, cleanliness and basic site readiness.
• Photograph and document issues and completed works so there is reliable evidence of site condition and closure.
• Coordinate contractor and supplier access to stores and other sites.
• Inspect completed work, identify snagging and ensure outstanding items are corrected.
• Support physical projects such as store refreshes, openings, relocations, closures, equipment changes and site improvements against an approved brief and plan.
• Coordinate practical installation and rollout activity involving tradespeople, suppliers, VM, designers or other specialists.
• Coordinate UK physical IT and equipment issues including POS hardware, printers, scanners, laptops, connectivity equipment and external IT-support visits.
• Maintain appropriate company-device and equipment records, including issuing, recovery, repair and replacement.
• Support physical implementation of released operating standards and practical site procedures.
• Escalate urgent issues affecting trade, safety, security, equipment or site operation promptly.
• Provide concise status reporting on open facilities issues, overdue actions, contractor works and site risks, including clear escalation where an issue is blocked, materially overdue or requires a decision outside the role’s authority.

Job Requirements

We are particularly interested in candidates from Store Manager, Assistant Store Manager, retail operations, facilities coordination, visual / operations or multi-site retail support backgrounds who are practical, organised and confident managing physical site issues.

You Should Have Experience Of Several Of The Following

• identifying and resolving practical store / workplace issues;
• coordinating repairs and maintenance;
• dealing with contractors, suppliers and quotes;
• carrying out store, workplace or site inspections;
• following actions through to completion;
• supporting store openings, refits, moves, rollouts or physical site changes;
• working across multiple locations;
• handling POS, printers, scanners, laptops or other workplace equipment;
• coordinating external IT or technical support;
• keeping clear action records and written updates.

You do not need to have been a corporate Facilities Manager, property professional or construction-project manager.

You should be practical, highly organised, confident chasing suppliers, comfortable visiting sites and inspecting issues personally, clear in written communication and determined to close actions rather than simply report them.

What Success Looks Like

Strong performance will be visible when:

• store and site issues are identified early;
• repairs are booked and completed promptly;
• contractors are chased without Founder involvement;
• open issues have clear owners, deadlines and next actions;
• completed work is checked and evidenced;
• recurring physical problems do not disappear into Slack or informal conversations;
• stores, warehouse and office remain operational and well maintained;
• equipment failures are resolved quickly;
• external IT support is coordinated effectively;
• physical projects and rollouts are practically well organised;
• Store Managers know when they own an issue and when to escalate it;
• the Head of Business Operations has reliable visibility of physical-site risks, outstanding actions, blocked items and completed work.