Jack & Jill
Retail Learning & Development Lead (£45,000-£55,000) at Cubitts
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This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.
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Job Title
Retail Learning & Development Lead
Salary
£45,000-£55,000
Company Description
Cubitts is a British eyewear maker with 18 stores, combining a serious design reputation with a craft-obsessed approach to frame production and retail service. Known for its distinctive brand identity, Cubitts is building a retail organisation where craftsmanship and customer experience are central to its continued growth across the UK.
Job Description
You will own the retail capability strategy for Cubitts, moving beyond generic training to build a modern retail academy from scratch. Spending most of your time in-store, you’ll observe teams, coach managers, and translate the brand’s craft-led identity into a consistently brilliant customer experience that drives measurable commercial impact and raises standards.
Location
London, UK
Why this role is remarkable
- Take full ownership of retail standards for a beloved brand, building a bespoke learning architecture from a blank page instead of maintaining a corporate machine.
- Directly influence the growth of a design-led company with 18 locations, reporting to the Senior People Manager with high visibility to senior leadership.
- Bridge the gap between craft and commerce, turning a high-end eyewear brand into a global gold standard for retail service and people development.
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What You Will Do
- Spend significant time on the shop floor to diagnose performance gaps, observe customer interactions, and provide immediate, high-impact coaching to retail teams.
- Build and scale a modern retail academy encompassing induction, product knowledge, and service behaviours to ensure consistent standards across the entire store estate.
- Collaborate with store managers to develop their leadership skills and transform mediocre sales performance into exceptional, brand-aligned customer outcomes.
The ideal candidate
- Proven track record of transforming retail or hospitality performance through people development rather than just delivering administration-heavy or generic training programs.
- Exceptional facilitator and communicator with the presence and credibility to challenge and inspire experienced retail teams and senior leadership alike.
- Commercially minded professional who can demonstrate how training interventions have directly improved NPS, conversion rates, and overall team performance in a premium environment.
Who are Jack & Jill?
Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
How does this work?
Jack's an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack's network.
If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.
We never post fake jobs
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.
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