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LOCATION: Galleries Shopping Centre
CONTRACT: Permanent
HOURS: 40 hours per week
PAY RATE: Competitive
If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help!
Role Overview And Purpose
The Galleries Washington is home to over 120 high street and independent stores, services complemented by a wide range of F&B options. It is the heart of the town centre and attracts over 12 million shoppers every year.
The role of The Retail Liaison & Content Co-ordinator requires a confident, self-motivated, and commercially driven individual who is confident in building relationships with various teams including on site partners, tenants and external stakeholders. This is an energetic, busy, and varied role suitable for someone with a passion for retail, who can tell a story and is up to date with the latest social trends.
The successful candidate will be joining an experienced Management Team reporting to the Centre Manager. You will be responsible for managing relationships with all of our tenants and providing a strong level of communication between the centre team and stores.
Main Duties & Responsibilities:
Retail Services
- First point of contact for all tenants and mall operators
- Developing strong tenant relationships
- Monitor tenant performance and support where required
- To lead on all turnover collation, analyses and review all available sales turnover details/data and present trends. Supporting the Centre Manager where necessary
- To report regularly on footfall figures and retailer trade
- Ensure timely and accurate internal and external reporting, maintaining a consistent approach to all information presented
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Marketing
- Work with the Marketing team to programme and develop retailer Social Media content across various formats/channels to maximise the retail calendar, social media trends or specific retailer products/events
- Support the Marketing team to execute marketing plans and manage on site events
- Engage tenants in marketing activity and promote all centre activity to encourage participation
- Actively seek out opportunities to include in marketing activity
- Support the Centre's commercialisation function
Specific Management Responsibilities
- Form part of the Duty Manager Rota which includes weekend and evening working where necessary
- Regularly liaising with key stakeholders to understand the business requirements
- Knowledge of general business practices including accounting, human resources, and customer service
Requirements
- Demonstrable experience in previous customer service/Retail experience in a busy, fast paced environment in a similar industry or in PR/social media
- Excellent report writing, analytical and presentation skills
- Strong visual design, videography, photography, and storytelling/copywriting abilities
- Familiarity with social media platforms and trends, cameras, microphones, lighting equipment, and video editing tools
- Strong organisational skills with the ability to manage and prioritise a busy workload to meet deadlines
- Understanding and a genuine passion for the retail environment
- Self-motivated and proactive
- Proficient in the use of Microsoft Office, including Word, Outlook, and Excel (advanced level)
- Commercially astute
Benefits
We're proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
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About ABM:
ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
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ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
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