Savills Management Resources
Retail Liaison Manager Part-Time 24hrs - Eastgate Shopping Centre, Inverness
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Purpose of the Role
To establish and manage productive relationships between retailers & head offices, the shopping centre management team and onsite staff, the managing agent, asset manager, and the owners. To collect and analyse trading intelligence, centre performance statistics, and other data and ensure that this information is reported regularly to all parties. This should be communicated to the Centre Manager and marketing function in depth to ensure that suitable responses are developed to support retailers and the centre.
Team Structure
The Retail Liaison Manager will report to and seek direction from the Centre Manager, taking guidance as appropriate and also work in partnership with the Retail Marketing Executive.
Key Responsibilities
- Management, collection & knowledge of all data and information regarding centre retailer performance on Retail Report
- Manage and monitor the flow of key indicators from retailers & understanding their business needs
- Desktop research of national retailer performance
- Establish a productive relationship with retailers, area managers, and head offices to provide them with a regular informative review of trading performance
- Provide the Centre Manager and team with periodic reporting of retail performance and centre statistics, present the monthly trading performance to the client and leasing agents
- Collaborate with the centre marketing exec and retailers to develop consumer-facing marketing responses to trading performance
- Generally manage centre communication with the retailers, manage the quarterly retailer meetings as directed by the Centre Manager, invite guest speakers, and encourage attendance and support the quarterly newsletter and other communication documents for store managers and staff in partnership with the centre marketing executive
- Encourage retailer participation in centre initiatives through the marketing plan and assist the marketing executive to collect feedback after events, attend centre marketing events as directed by the Centre Manager
- Ensure the retailer handbook is kept updated working with all centre departments
- Monitor the retail comings and goings within the city and the regional competition
- Monitor the retailers for lease compliance and champion core trading hours
- Create and enliven an Annual Retailer Awards programme
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Skills, Knowledge, and Experience
Experience, Knowledge & Qualifications
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- Retail Management qualification (NVQ/City & Guilds/etc)
- Must have a solid background in different levels of retail management across a variety of categories
- Must be confident with extensive retail data analysis and trends
- IT Literate
- Maths and English GCSE/O Level or equivalent
Competencies and Attributes
- A good communicator to a variety of audiences
- Autonomous approach to workload and self-motivating
- Strong organisational skills – an ability to work without close supervision and prioritise
- The confidence to establish a dialogue with anyone internal or external to the business
- Strong customer relations skills and an ability to integrate with a diverse and changing environment
- Ability to positively interact with key stakeholders
- Strong communication skills, both verbal and written
- Able to work on own initiative, to listen, and willingness to learn
- Ability to demonstrate utmost discretion when dealing with all sensitive and confidential information
- Ability to multi-task in a fast-moving environment
Working Hours
- Part-Time - 24hrs
- Days / Times to be discussed
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