Company Description

We are looking for an ambitious and creative Retail Manager - Catering to lead our front-of-house team. This is a hands-on role, working out on the floor, leading from the front and ensuring day-to-day operations run smoothly.

You will take ownership of a fast-paced operation, delivering a high-quality, consistent service with strong attention to detail. Working closely with the Retail Head Chef, you will help shape and deliver a modern, engaging retail offer.

With the move to a brand-new building in 2026, this is a great opportunity to make a positive impact from the outset. From busy breakfast services to larger café events, you will ensure standards remain high and the offer stays fresh and relevant. You will be responsible for the full retail operation, including the staff restaurant, café, evening bar, kiosks, vending, and ad hoc hospitality.

Role involved client facing and Searcys will require you to be an ambassador for this brand and deliver services that create lasting memories. You will receive the following industry-leading benefits:

• 50% discount across Searcys venues
• Enrolment into the Searcys pension scheme
• Up to 38 days annual leave (dependent on job role)
• Enhanced Family Leave
• Access to everyday discounts and communication portal
• Employee assistance program and qualified Mental Health First Aiders
• Monthly Chef wellbeing and supplier trips
• Opportunity to enrol into the WSH Group Chef Academy
• Opportunity to enrol into the Searcys Wine and Champagne Academy
• Opportunity to enrol into the Searcys Coffee Academy
• Opportunity to enrol into the Searcys Management Development Programme
• Uniform provided
• Meals allowance provided on shift when working within one of our venues
• Your birthday off to celebrate in style
• A day off to volunteer/give back to the charity of your choice
• A wide selection of Searcys - ibelong Events

Job Description

Key Responsibilities

• Full operational responsibility for a high-volume corporate staff restaurant, including breakfast, lunch and dinner service, café, evening bar, kiosks, vending and ad hoc hospitality
• Maintain a visible presence on the floor, engaging with clients and creating a welcoming, professional environment
• Lead, manage and develop a large front-of-house team within a corporate setting
• Drive high service standards and consistency across all service periods
• Identify training needs across the team and ensure appropriate development is delivered
• Continuously improve the client experience and embed a strong service culture
• Work closely with kitchen and support teams to ensure smooth daily operations
• Monitor standards across all areas and proactively escalate issues or opportunities to the line manager
• Manage catering administration, including financial reporting, banking and operational paperwork
• Respond to client feedback professionally, resolving issues where possible and escalating when required
• Carry out regular checks to ensure maintenance, cleanliness and health & safety standards are met
• Take ownership of stock control, including ordering, stock takes and equipment management
• Manage food costs effectively, minimising waste and working within budget
• Build strong relationships with suppliers to ensure quality and reliability
• Lead daily briefings, ensuring the team is informed of events, expectations and priorities
• Lead, coach and support the team to drive engagement, performance and development
• Support development of the catering offer and ensure a well-organised service across all areas
• Plan staffing levels in line with business needs, maximising efficiency
• Maintain strong control of departmental spend
• Oversee payroll elements, including overtime, agency usage and holiday planning
• Follow all company people processes (one-to-ones, appraisals, recruitment and ER matters) in line with Searcys standards
• Maintain high food safety and hygiene standards in line with HACCP
• Ensure compliance with all legal and client requirements, including food safety, COSHH and health & safety
• Adhere to all site-specific requirements, including security, fire and licensing regulations
• Take ownership of own development and support continuous improvement across the site
• Support senior management with any other duties that reasonably correspond to the general character of the role may be required.