Brandon Trust
Retail Manager
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Retail & Trading Manager
Salary: Circa £48,000 per annum
Hours: 37.5 hours per week
Contract: Permanent, Full Time
Location: South West England (flexible working with some home working. Regular travel across the region is required, including frequent travel to Bristol)
More than just a charity shop.
At Brandon, we believe everyone should have the opportunity to live a life that is meaningful to them.
We're looking for an ambitious, innovative and inspirational Retail & Trading Manager with proven commercial expertise to lead and grow our portfolio of charity shops and online trading platforms.
This is an exciting opportunity to shape the next chapter of our retail growth, leading and developing our Cluster Managers, driving strong commercial performance and ensuring our shops continue to thrive and remain sustainable in an ever-changing retail landscape.
About the role
As Retail & Trading Manager, you'll provide strategic leadership across Brandon's retail and trading operation, helping to deliver sustainable income growth while creating meaningful opportunities for the people we support.
Charity retail is evolving rapidly. Changes in customer behaviour, the growth of online resale platforms and increasing pressures on the high street mean we're looking for someone who understands the challenges and opportunities facing the sector. You'll bring strong market knowledge, a forward-thinking approach and the ability to develop innovative strategies that keep Brandon relevant, competitive and sustainable for the future.
Using your charity retail expertise alongside insight, data and innovation, you'll identify opportunities for growth into new areas, explore new digital and trading opportunities and maximise the value of every donation.
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As we deliver our ambitious growth plans, you'll be instrumental in developing the infrastructure, systems and ways of working needed to support long-term success and future expansion.
What you'll be doing
- Leading and developing a team of Cluster Managers and Shop Managers across Brandon's retail portfolio.
- Driving commercial performance across our shops and online trading channels.
- Identifying opportunities for growth, including new locations, retail formats and digital trading platforms.
- Developing innovative approaches to retail that respond to changing consumer habits and market trends.
- Using insight, data and sector knowledge to maximise income and improve performance.
- Supporting the development of Brandon's retail infrastructure to enable future growth.
- Ensuring excellent customer, donor and volunteer experiences across all channels.
- Building strong partnerships within local communities and the wider charity retail sector.
- Maintaining high standards of compliance, governance and operational excellence.
What we're looking for
We're looking for a commercially driven retail leader who can inspire others, deliver growth and balance commercial objectives with social impact.
You'll bring:
- Significant experience in charity retail leadership.
- A strong track record of delivering commercial growth across a multi-site retail operation.
- A deep understanding of the charity retail sector and the challenges and opportunities it faces.
- Experience developing strategies that deliver sustainable growth in a changing market.
- Experience leading and developing managers and high-performing teams.
- Excellent commercial awareness and strategic thinking.
- Strong analytical and decision-making skills, using data and insight to drive performance.
- Experience identifying and delivering retail growth opportunities.
- A passion for inclusion and creating opportunities for people to thrive.
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Why join Brandon?
Brandon Trust is a charity that supports people with learning disabilities and autistic people to live the lives they choose.
Our shops provide valuable opportunities for meaningful paid employment, work experience and volunteering. We're looking for a leader who can balance commercial success with delivering measurable social value and employment outcomes for the people we support.
This is an opportunity to lead an ambitious retail portfolio, influence future growth and help shape a sustainable retail model for the future, while making a lasting difference to people's lives every day.
Interested in finding out more?
If you'd like an informal conversation about the role, we'd love to hear from you.
Please contact Jo Cullum at jo.cullum@brandontrust.org.
Additional Information
We reserve the right to close this vacancy early should we receive a sufficient number of applications. Early application is therefore encouraged.
Closing date: 28/08/2026
Interview date: W/C 04/09/2026
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