Wakefield Hospice
Retail Manager
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Ready to take the lead at the heart of a thriving charity retail operation?
At Wakefield Hospice, every donation helps provide specialist care, comfort and support to people living with life-limiting conditions and their families when they need it most. As their new Donation Centre Manager, you will play a pivotal role in ensuring every donated item reaches its maximum potential and generates vital income to support hospice services.
Location: Wakefield
Salary: £27,000 – £29,000
Contract: 37.5 Hours per Week, Permanent
Benefits: Includes a Healthcare Cash Plan, 27 days’ annual leave plus bank holidays, a volunteer day, wellbeing and mental health support, pension and employee discount schemes, as well as subsidised lunches, free hot drinks, and free on-site parking.
Wakefield Hospice: For over 30 years, Wakefield Hospice has provided compassionate care and support to local people and their families. Retail income plays a vital role in enabling them to continue delivering these essential services, making this an opportunity to have a direct and meaningful impact. Everything they do is underpinned by their values of Caring, Professional, Aspirational and Inclusive, and they are looking for someone who shares that commitment.
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The Role:
This is a varied leadership position that combines strategic oversight with hands-on operational management. You will lead the Donation Centre team, manage stock flow across shops and online channels, oversee transport and logistics, and ensure income generation opportunities are maximised.
Key Responsibilities
- Leading the sorting, processing and distribution of donated stock.
- Managing stock allocation across retail shops, eBay and other sales channels.
- Overseeing transport operations, collections and deliveries.
- Line managing supervisors, staff and volunteers.
- Driving continuous improvement in processes and performance.
- Ensuring compliance with health and safety, GDPR and retail regulations.
- Producing operational and performance reports for senior leadership.
About You:
Wakefield Hospice is looking for someone who can bring together people, operations and performance in a fast-paced environment.
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You will bring:
- Experience managing retail, warehouse, logistics or operational teams.
- Strong leadership skills with the ability to motivate staff and volunteers.
- Experience managing stock, processes or distribution operations.
- Excellent organisational and problem-solving skills.
- Confidence working across multiple priorities and stakeholders.
- A collaborative approach and commitment to delivering excellent results.
- Most importantly, you will be motivated by the opportunity to contribute to a cause that changes lives across the local community.
How to Apply:
Please send a copy of your profile or CV to Ellen Drummond at Charity People as the first step.
Deadline: 23rd September
Interviews: 1st & 2nd Of October
Only because this role is time-sensitive, we’ll be reviewing CVs on a rolling basis – so please do get in touch as soon as possible if you’re interested. But, if you’re away on holiday or your personal circumstances make this time of year difficult, please just reach out to Ellen and we’ll ensure that you don’t miss out.
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