bp
Retail Operations Auditor
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Job Family Group:
Retail Group
Job Description:
Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner.
About the role:
As a Retail Operations Auditor at BP Oil UK Ltd, you will play a crucial role in ensuring the operational excellence and compliance of our retail sites. You will conduct thorough audits, identify areas for improvement, and collaborate with partners to implement standard methodologies, ultimately enhancing customer experience and driving commercial success.
Job Responsibilities:
- Conduct comprehensive retail operational audits across various BP Oil UK Ltd sites, assessing adherence to company policies, procedures, and brand standards.
- Apply analytical thinking and customer data knowledge to identify trends, inconsistencies, and opportunities for improvement in retail operations.
- Prepare detailed audit reports with clear findings, recommendations, and action plans for site managers and regional leadership.
- Communicate audit findings effectively to diverse audiences, including communicating recommendations and facilitating discussions to gain agreement.
- Support the implementation of Agility core practices within retail operations, fostering a culture of continuous improvement and responsiveness.
- Collaborate with site teams and regional management to develop and implement solutions that drive operational excellence and commercial acumen.
- Leverage data visualization and interpretation skills to present complex operational data in an understandable and actionable format.
- Engage in Digital Collaboration tools and practices to streamline audit processes and enhance communication across the retail network.
- Apply industry knowledge and advocacy to ensure retail operations are aligned with relevant regulations and industry procedures.
- Support retail territory development initiatives by providing operational insights and giving to strategic planning.
- Assist in the development and delivery of retail training skills programs to improve operational performance and customer centric thinking among site staff.
- Participate in negotiation planning and preparation for operational improvements and vendor relationships.
- Maintain strong partner relationship management with various internal and external partners.
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Job Qualifications:
- Confirmed experience in retail operations, auditing, or a similar field.
- Strong analytical thinking skills with the ability to interpret complex data and identify actionable insights.
- Demonstrated commercial foresight and an understanding of retail business drivers.
- Excellent communication, interpersonal, and presentation skills.
- A strong customer centric thinking mentality with a focus on enhancing the customer experience.
- Proficiency in customer data knowledge and its application in operational improvement.
- Experience with data visualization and interpretation tools and techniques.
- Adept at digital collaboration tools and remote working practices.
- Solid industry knowledge and advocacy within the retail or fuel sector.
- Experience in negotiation planning and preparation.
- A strong understanding of operational excellence principles and their application.
- Proven ability in operations management and driving process improvements.
- Experience in partner relationship management.
- Knowledge of retail territory development strategies.
- Possession of strong retail training skills and the ability to transfer knowledge effectively.
Why join us?
At bp, we support our people to grow in a diverse and exciting environment. We believe that our team is strengthened by diversity.
There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, among others!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Reinvent your career as you help our business meet the challenges of the future. Apply now!
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Travel Requirement:
Up to 50% travel should be expected with this role
Relocation Assistance:
This role is not eligible for relocation
Remote Type:
This position is a hybrid of office/remote working
Skills:
Agility core practices, Agility core practices, Agreements and negotiations, Analytical Thinking, Business Acumen, Business process improvement, Commercial Acumen, Communication, Conflict Management, Continuous Improvement, Continuous Learning, Creativity and Innovation, customer and competitor understanding, Customer centric thinking, Customer data knowledge, Data Analysis, Data visualization and interpretation, Decision Making, Digital Collaboration, Digital Fluency, Industry knowledge and advocacy, Integrated pricing, Leading transformation, market, Negotiation planning and preparation {+ 13 more}.
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
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