RESPONSIBILITES:

Health, Safety & Environmental Compliance

• Ensure all centres in the area maintain full compliance with health & safety legislation, environmental regulations, and Protyre policies
• Conduct regular H&S audits, inspections, and risk assessments across sites
• Support centres with the implementation and monitoring of safe systems of work, COSHH, fire safety, and environmental controls
• Coach centres how to Investigate incidents, near misses, and RIDDOR-reportable events; ensure timely reporting and effective corrective actions
• Drive a positive safety culture through coaching, visibility, and recognition of good practice

Audit, Inspection Programme

• Plan and deliver a risk-based programme of compliance audits and inspections across the area
• Review centre compliance performance data and identify trends or areas requiring intervention
• Work with Centre Managers and Area Managers to close gaps and improve audit scores over time
• Support external audits and regulatory inspections as required
• Maintain accurate records of audits, actions, and evidence of compliance
• Maintain reporting of heavy equipment and small tools / assets and ensure centres are operationally sufficient when raising out of action equipment
• Brand Standards (Rebrand)

Risk Management & Incident Support

• Identify, assess, and help mitigate key compliance and operational risks across the area
• Provide timely advice and support to centres on emerging risks, new legislation, or incidents
• Support business continuity and emergency preparedness planning at centre level
• Escalate significant risks or issues to the appropriate central or regional leadership

Stock Control, Accuracy & Financial Compliance

• Monitor and drive stock control and accuracy across centres in the area
• Investigate and resolve invoice discrepancies in a timely and accurate manner
• Oversee stock control processes and ensure robust stock checking procedures are followed
• Resolve banking queries and support centres with related financial compliance matters
• Work with central teams to identify root causes of recurring issues and implement preventive controls

Centre Compliance Training & Capability Support

• Deliver and coordinate compliance training and support to Centre Managers and their teams
• Build local capability so centres can maintain day-to-day compliance independently
• Provide practical, hands-on support during audits, investigations, and improvement initiatives
• Share best practice and lessons learned across the area to drive consistent high standards
• Support post induction / continued induction for system excellence.
• Coach Centre Managers and team members on compliance responsibilities and best practice
• Contribute to the design and delivery of compliance content for the Protyre Academy
• Ensure Standard Operating Procedures are acknowledged and understood and encourage feedback culture through the relevant channels

Brand & Customer Value advocate

• Champion Protyre brand standards across all centres, ensuring customer-facing areas, signage, uniforms, and presentation consistently reflect the expected brand image
• Support Centre Managers in identifying opportunities to improve the customer journey, from first contact through to vehicle handover
• Use customer feedback, complaints, reviews, and centre observations to highlight trends and drive practical improvement actions
• Coach teams to deliver consistent service behaviours that build trust, confidence, and long-term customer value and implement associated Standard Operating Procedures.
• Promote best practice across the retail network by sharing examples of strong customer service, brand compliance, and commercial standards