Communication

• Act as a key conduit and first point of contact between stores and all key departments using business communication tools such as email, Asana, and Proximity.
• Ensure accurate and relevant communication is consistently delivered to stores, Regional Sales Managers, and the wider business.
• Streamline communication into an engaging weekly playbook, reducing store emails and ensuring communication disciplines are followed by all Head Office stakeholders.
• Develop and maintain strong relationships with external vendors to support the Neve business.

Visual Merchandising

• Work closely with the Visual Merchandiser to ensure guidelines are maintained, store layouts are visually appealing, and displays reflect the brand image while enhancing customer experience.
• Provide clear and constructive feedback to support the Visual Merchandiser in executing their role effectively.

Operational Efficiency

• Work closely with the Commercial Director to streamline retail operations, maximise efficiency, and reduce operational costs.
• Encourage innovative thinking across stakeholders to ensure the business operates at its highest potential.

Training

• Work with the Commercial Director and Regional Sales Managers to identify key training needs and knowledge gaps.
• Partner with the Training Manager to develop tools and resources that support training rollouts.

Budget Management

• Work with the Commercial Director and Regional Sales Managers to develop and manage retail budgets, monitor expenses, and ensure profitability.
• Help create clear frameworks and timelines that are easy for teams to follow.

Compliance & Inventory Management

• Ensure all stores adhere to company policies, procedures, and legal requirements by producing clear Standard Operating Procedures (SOPs), timelines, and follow-up actions while working cross-functionally.
• Maintain and update a centralised Standard Operating Hub to house all SOPs.
• Oversee inventory control processes to optimise stock levels, minimise losses, and ensure product and sample availability.
• Actively advocate for Risk Management and represent the Retail team centrally when required.

Expansion

• Support the Property Team and Regional Sales Managers with the opening of new store locations.

Qualifications & Experience

• Proven experience as a Retail Operations Manager or in a Regional Management role within the jewellery, luxury fashion, or accessories industry.
• Strong leadership and team management skills with a proven track record of building high-performing teams across multiple markets.
• In-depth knowledge of retail operations, inventory management, and visual merchandising.
• Excellent communication and interpersonal skills.
• Strong analytical mindset with the ability to use data to drive decision-making.
• Familiarity with jewellery products, trends, and industry best practices.
• Proficiency in retail software and systems (Proximity experience highly preferred).
• Exceptional organisational and problem-solving skills.
• Commitment to delivering exceptional customer experiences.
• Global market experience preferred.

Benefits

• Vitality Health Insurance
• 24-hour access to Employee Assistance Programme
• Staff discount
• Hybrid working model
• 1 extra day off for your birthday!