Travel Counsellors Australia
Retail Reconciliations Specialist
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About Us
At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,200+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our Support Offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023, 2024 & 2025), we’re expanding rapidly and looking for exceptional individuals to join our Head Office team.
PLEASE NOTE: This role will be a 12-month fixed-term contract.
About The Role
This role works as part of the Retail Reconciliations team to ensure accurate, timely and controlled supplier account reconciliations across Travel Counsellors global entities. The Retail Reconciliations Specialist will manage retail supplier statements, queries, escalations and not-on-account activity, while maintaining strong supplier relationships and supporting effective payment control. The role requires an experienced transactional finance professional who can investigate complex reconciliation differences, perform root cause analysis and work collaboratively with Technology, Admin, Commercial and other Finance teams to drive sustainable resolution and continuous improvement.
Principal Accountabilities
- Own and complete end-to-end retail supplier statement reconciliations accurately and within agreed timelines across all relevant Travel Counsellors global entities.
- Manage not-on-account activity for retail suppliers, ensuring items are investigated, resolved and processed in line with agreed controls.
- Own query management for retail suppliers, providing clear, timely and professional responses and driving issues through to resolution.
- Manage supplier escalations effectively, ensuring material risks, aged items and recurring issues are highlighted to the appropriate stakeholders.
- Liaise with Technology, Admin, Commercial and Triage teams to perform root cause analysis and resolve systemic or recurring issues affecting retail suppliers.
- Drive best practice across retail supplier reconciliations and provide structured feedback on supplier, process or system issues.
- Process and control hotel-only and ad-hoc payment requests in accordance with agreed finance procedures and approval requirements.
- Perform Retail VCC reconciliations, investigating variances and ensuring outstanding items are cleared promptly.
- Process retail cost amendments where relevant, ensuring changes are accurately supported, recorded and communicated.
- Manage IFH activity for International Sales in line with agreed processes and controls.
- Own the reconciliation and control of direct debit arrangements across global entities.
- Own end-to-end reconciliation of Payment Service Providers, ensuring transactions are complete, accurate and appropriately resolved.
- Monitor reconciliation performance, aged items and exception volumes, using data to identify trends, risks and opportunities for improvement.
- Maintain clear Standard Operating Procedures and Work Instructions for key reconciliation processes and support knowledge sharing across the team.
- Build effective relationships with suppliers, Travel Counsellors and internal stakeholders while working within Travel Counsellors compliance requirements and CARE values.
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Required Experience
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- GCSE Maths and English or equivalent
- IT literate with strong Microsoft Office and Excel skills
- Confident and professional manner with a strong customer and supplier service mindset
- Team player who is approachable, collaborative and comfortable working across functions
- Strong numerical, analytical and reconciliation skills with excellent attention to detail
- Excellent verbal and written communication skills, with the ability to manage queries and escalations effectively
Our Benefits
- Competitive salary + annual bonus
- Flexible hybrid working
- Career development opportunities
- 25 days holiday (increasing to 28 after 5 years)
- Enhanced Maternity/Paternity pay
- 1 day paid charity day
- Company events and incentives
- 3x salary death in service benefit
- Pension scheme
- Private Medical Insurance or Healthcare Cash Plan
- Free breakfast and beverages
Inclusive Recruitment at Travel Counsellors
Travel Counsellors is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, gender, disability, or any protected characteristic. We provide accommodations for individuals with disabilities throughout the hiring process and will make every effort to accommodate reasonable adjustments where required. We believe diverse perspectives strengthen our team and encourage all to apply.
For more information about this role – and others – at Travel Counsellors, please do not hesitate to contact the Talent Acquisition team at talentacquisition@travelcounsellors.com
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