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Retail Sales Apprentice
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About the Role
We are looking for an exceptional sales apprentice who is highly motivated and enjoys the challenges of providing excellent customer service in a fast-paced environment. If you are looking for not just a job but a career, this could be the role for you.
What you'll do at work
We are a passionate family business that has been established for 50 years and a market-leading retail shop selling gas, electric, and solid fuel fires and fireplaces.
Duties will include:
- Drive sales in the showroom
- Manage the end-to-end customer experience
- Communicate with suppliers
- Manage the displays in the showroom
- Receive and dispatch merchandise
- Manage social media
- Maintain and develop website
- Manage stock room
- General maintenance
- Administration
Where you'll work
55 SPON END
COVENTRY
CV1 3HE
Apprenticeship Details
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
INTEC BUSINESS COLLEGES LIMITED
Training course
Retailer (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
- Serve customers in line with brand standards, legislation, business procedures, and the values of the business.
- Provide a retail service that balances the customers’ needs with additional linked products and services.
- Use face-to-face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
- Promote seasonal or local offers through in-store or online promotions.
- Identify situations that may damage business reputation in line with company policy and escalate as required.
- Maintain good merchandising to meet the needs of the business whilst ensuring safety.
- Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimize stock loss.
- Use technology and applications to support sales and service ensuring that maintenance issues are reported.
- Support team and colleague development through buddying and/or coaching.
- Comply with regulations and legislation relevant to their role and business.
- Contribute to continuous improvement activities which focus on improving sustainability within the business.
- Handle complaints within remit or escalate as appropriate.
- Support sales across a range of promotional events throughout the calendar year.
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Training schedule
Retailer Level 2 Apprenticeship Standard
End Point Assessment
Blended on/off the job training and location to be confirmed
Essential qualifications
- GCSE in:
- English (grade 9-4 (A*-C))
- Maths (grade 9-4 (A*-C))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Keen eye for detail
- Must be very organised
- Self-motivated
- Conscientious
- Communicate with customers
Other requirements
- Be able to work 40 hours per week including working Saturdays
- This role will involve heavy lifting
About this employer
The Heating Centre is a family-run business and have been established for 50 years. We can arrange installation by HETAS qualified and Corgi and Gas Safe registered installers. We’re solid fuel specialists, with a fabulous range of wood burning and multifuel stoves, both indoor and outside stoves from many manufacturers, including Stovax, Yeoman, Arada, Mendip, Burley, and Broseley. Have a look at our wide and varied range of marble and stone fireplaces from such names as Natura, Classic Fireplaces, Farmington Fireplaces, and Wessex Stone. For traditional and period properties, we have a great selection of cast iron and wooden fireplaces from Acquisitions of London, Focus Fireplaces, and GB Mantels. Looking for something more modern? We also specialise in minimalist hole-in-the-wall fires from leading manufacturers such as Barbas Bellfires, Kinder, Gazco, and Faber. We also stock a superb range of gas and electric fires that use the very latest technology to achieve simply stunning effects with all the convenience that only gas and electric fires can offer. The team here at The Heating Centre can do everything from helping you choose your fireplace to organising an installation by independent accredited engineers. Whether you are looking for solid fuel or wood burning stoves, gas fires, electric fires, gas stoves, electric stoves, or a new fireplace, we will be able to help. Want to visit us in person? We have over 200 fireplaces, beautifully displayed within our spacious showrooms for you to consider. The best part? You’re guaranteed internet prices on almost all of our products when you visit our Coventry showroom. We cover Coventry, Leamington Spa, Kenilworth, Warwick, Solihull, Knowle, Stratford on Avon, Rugby, and all Surrounding Areas in Warwickshire and West Midlands.
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https://www.theheatingcentre.co.uk (opens in new tab)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
The opportunity for progression within the company makes this an exciting and life-changing possibility for the right candidate.
Ask a question
The contact for this apprenticeship is:
INTEC BUSINESS COLLEGES LIMITED
Tracey Chaplin
tracey.chaplin@intecbusinesscolleges.co.uk
+447580997408
The reference code for this apprenticeship is VAC2000024725.
Apply now
Closes in 2 days (Saturday 1 August 2026 at 11:59 pm)
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