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Portmeirion Group Limited

Retail Sales Assistants position

Stoke-on-Trent
Posted about 22 hours ago
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Company Description

Portmeirion Group Limited is a leading business in the homewares industry, bringing together world-renowned brands including Portmeirion, Spode, Royal Worcester, Pimpernel, Wax Lyrical, and Nambé. The group is recognized for high-quality products and innovative design across tableware, cookware, giftware, tabletop accessories, and homeware. Its brands offer a wide range of collections that appeal to diverse customer tastes and lifestyles. Applicants joining Portmeirion Group can expect to work with established, trusted brands and distinctive products in a dynamic retail environment.

Role Description

Pop Up store for 8-12 weeks Retail Sales Assistant full time & part time roles, in Stoke-On-Trent, Portsmouth & Swindon. In your role, you will:

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  • Welcome and assist customers
  • Provide product information
  • Help them find items that meet their needs
  • Process sales transactions
  • Handle cash and card payments accurately
  • Ensure the sales floor and displays are well-presented and stocked
  • Maintain store cleanliness
  • Follow visual merchandising guidelines
  • Support promotional activities
  • Respond to customer queries
  • Manage returns or exchanges in line with company policies
  • Work collaboratively with the store team to meet sales and service targets

Qualifications

  • Strong Customer Service and Customer Experience skills, with a focus on friendly, professional, and responsive support
  • Effective Communication skills, including clear verbal interaction and active listening
  • Retail Sales and Sales skills, with the ability to identify customer needs, recommend products, and close sales
  • Previous experience in retail, hospitality, or a customer-facing environment is beneficial
  • Reliable, organized, and able to manage multiple tasks during busy periods
  • Basic numeracy and comfort using point-of-sale systems; training will be provided
  • Interest in homewares, gifting, or design-related products is an advantage

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Skills

Customer Service
Customer Experience
Communication
Retail Sales
Sales
Active Listening
Visual Merchandising
Cash Handling
Point-of-Sale Systems
Numeracy

Location

Stoke-on-Trent, England, United Kingdom

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