With our continued growth in the UK, we are expanding our retail network and looking for enthusiastic and customer-focused individuals to join our team at Westfield Stratford City.

What To Expect

POP MART is a boutique-sized company with a young and multicultural team. As part of our team, you will:

• Gain valuable experience across the full retail life cycle.
• Work with colleagues from different countries and cultures.
• Receive structured customer service, retail operations, and product training.
• Have the opportunity to contribute to the growth of a fast-growing global brand.
• Develop your retail and customer service skills in a fun and dynamic environment.

Key Responsibilities

• Provide exceptional customer service and create a memorable shopping experience for every customer.
• Welcome customers into the store and assist them with product enquiries.
• Support customers in discovering POP MART products and collections.
• Process customer transactions accurately through the till.
• Assist with the daily opening and closing of the store.
• Maintain high standards of store presentation, cleanliness, and merchandising.
• Replenish stock and support stockroom operations.
• Assist with deliveries and stock movements when required.
• Support the wider team in achieving store sales and performance targets.
• Follow company procedures relating to cash handling, loss prevention, health and safety, and customer service.
• Be flexible and available to work evenings, weekends, and public holidays.

Required Qualifications

• Fluent in professional English, with excellent verbal and written communication skills.
• Proactive and enthusiastic, with a strong customer service mindset.
• Passionate about delivering an excellent and memorable customer experience.
• Team-oriented, with the ability to work effectively with colleagues.
• Reliable, flexible, and willing to learn.
• Comfortable working in a fast-paced retail environment.

Desirable But Not Essential

• Previous retail or customer service experience.
• Interest in designer toys, collectibles, fashion, entertainment, or popular culture.
• Experience working with a till or point-of-sale system.
• Ability to speak additional languages.

Benefits

POP MART offers employees:

• Selected POP MART toys as appreciation gifts each month.
• Structured bonus/commission opportunities in line with company and individual performance.
• Comprehensive training and development programmes.
• Regular team social events.
• Paid rest breaks.
• Company pension.
• Employee assistance programme.

Your Application

If you are enthusiastic, customer-focused, and excited about designer toys and collectibles, we would love to hear from you.

Please submit your CV through the application process and tell us why you would like to join the POP MART team.

POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression, or because of any other status or condition protected by applicable federal, state, or local law.