Jacobs | Independent Jewellers
Retail Sales Executive

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Company Description
Jacobs | Independent Jewellers is a national award-winning, premier jewellery shop based in Berkshire, renowned for its expertise and high-quality service. We specialize in:
- Diamond jewellery
- Bespoke design
- Engagement rings
- Wedding rings
We also offer all the services around jewellery such as repairs and valuations.
We offer great products and a curated selection of brands, with first-class service: our reviews show this.
The company’s strong reputation, community involvement, and independent status of over 75 years provide a supportive, rewarding, and fun environment for team members to develop knowledge.
Role Description
This full-time, on-site Retail Sales Executive role is based at our store in Reading. The Retail Sales Executive will:
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StrongYour economics background and your summer at a regional bank line up with what PwC looks for on the consulting scheme. Applications close in four weeks.
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- Welcome and engage customers
- Provide knowledgeable advice on diamond jewellery, engagement rings, wedding rings, and designer collections
- Support customers in making confident purchasing decisions


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Day-to-day responsibilities include:
- Conducting sales transactions
- Maintaining product displays
- Managing stock on the sales floor
- Ensuring the showroom is presented to a high standard
Repair take-ons, valuations, and selling items enquiries are also common. The role also involves:
- Building long-term relationships with customers
- Handling after-sales enquiries
- Collaborating with colleagues to deliver exceptional service
Qualifications
- Strong Retail Sales and Sales skills, with the ability to convert customer interest into purchases.
- Excellent Customer Service and Relationship Building capabilities to create trust and encourage repeat business.
- Clear and confident Communication skills, both in person and over phone/email, to explain products and processes effectively.
- Interest in jewellery, luxury goods, or fashion, with a willingness to learn about diamond and fine jewellery specifications.
- Previous experience in retail or a customer-facing environment is highly desirable.
- Ability to work on-site in Reading, including weekends and peak trading periods, as part of a rotating schedule.
- Strong attention to detail, numeracy for handling transactions, and reliability in following store procedures.
- Multi-tasking, adaptability, and a good sense of humour are also key.
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