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Jacobs | Independent Jewellers

Retail Sales Executive

Reading
Posted about 11 hours ago
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Company Description

Jacobs | Independent Jewellers is a national award-winning, premier jewellery shop based in Berkshire, renowned for its expertise and high-quality service. We specialize in:

  • Diamond jewellery
  • Bespoke design
  • Engagement rings
  • Wedding rings

We also offer all the services around jewellery such as repairs and valuations.

We offer great products and a curated selection of brands, with first-class service: our reviews show this.

The company’s strong reputation, community involvement, and independent status of over 75 years provide a supportive, rewarding, and fun environment for team members to develop knowledge.

Role Description

This full-time, on-site Retail Sales Executive role is based at our store in Reading. The Retail Sales Executive will:

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  • Welcome and engage customers
  • Provide knowledgeable advice on diamond jewellery, engagement rings, wedding rings, and designer collections
  • Support customers in making confident purchasing decisions

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Day-to-day responsibilities include:

  • Conducting sales transactions
  • Maintaining product displays
  • Managing stock on the sales floor
  • Ensuring the showroom is presented to a high standard

Repair take-ons, valuations, and selling items enquiries are also common. The role also involves:

  • Building long-term relationships with customers
  • Handling after-sales enquiries
  • Collaborating with colleagues to deliver exceptional service

Qualifications

  • Strong Retail Sales and Sales skills, with the ability to convert customer interest into purchases.
  • Excellent Customer Service and Relationship Building capabilities to create trust and encourage repeat business.
  • Clear and confident Communication skills, both in person and over phone/email, to explain products and processes effectively.
  • Interest in jewellery, luxury goods, or fashion, with a willingness to learn about diamond and fine jewellery specifications.
  • Previous experience in retail or a customer-facing environment is highly desirable.
  • Ability to work on-site in Reading, including weekends and peak trading periods, as part of a rotating schedule.
  • Strong attention to detail, numeracy for handling transactions, and reliability in following store procedures.
  • Multi-tasking, adaptability, and a good sense of humour are also key.
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Skills

Retail Sales
Customer Service
Relationship Building
Communication
Luxury Goods Sales
Stock Management
Sales Transactions
Product Display Maintenance
Numeracy
Multi-tasking
Adaptability

Location

Reading, England, United Kingdom

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