Kingdom Services Group Ltd
Retail Security Officer
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Location: Trinity Square Shopping Centre, Gateshead, NE8 1AG
Pay Rate: £13.47 per hour
Hours: 40 hours per week
Contract: Full-Time Permanent
About The Role
Kingdom Group is looking for a professional, reliable, and customer-focused Retail Security Officer to join our team at Trinity Square Shopping Centre, Gateshead, NE8 1AG.
As a key member of the security team, you will play an important role in maintaining a safe and secure environment for customers, colleagues, retailers, and visitors while delivering excellent customer service and supporting the day-to-day operation of the centre.
Shift Pattern
You will work 40 hours per week on a rota covering Monday to Sunday.
Shift Times:
- 15:00 to 23:00
- Working 5 to 6 days per week as required by the business.
- Flexibility may be required to meet operational needs.
Key Responsibilities
- Provide a professional and highly visible security presence throughout the shopping centre.
- Deter theft, anti-social behaviour, and other security-related incidents.
- Conduct regular patrols of the centre and surrounding areas.
- Respond to incidents calmly, professionally, and in line with company procedures.
- Monitor CCTV systems where applicable.
- Assist retailers, visitors, and members of the public with enquiries.
- Complete accurate incident reports and relevant documentation.
- Maintain a safe, secure, and welcoming environment at all times.
- Work closely with centre management and colleagues to support operational requirements.
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What We're Looking For
- A Valid SIA Licence Is Essential.
- Excellent communication and customer service skills.
- Professional, confident, and reliable approach.
- Strong observational skills and attention to detail.
- Ability to remain calm and professional under pressure.
- Ability to work independently and as part of a team.
- Previous security or retail security experience is desirable but not essential.
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Why Join Kingdom?
At Kingdom, we believe our people are our greatest asset. When you join us, you'll benefit from:
- Colleague CARE Platform with wellbeing support, discounts, rewards, and employee benefits.
- Career progression opportunities and clear development pathways.
- Referral bonus scheme.
- Paid Social Value Days to support local community initiatives.
- Recognition and reward programmes.
- Ongoing training and development opportunities.
- Supportive team environment within an award-winning organisation.
Apply Today
If you're a dedicated and customer-focused Security Officer with a valid SIA Licence and are looking to join a supportive and professional team, we'd love to hear from you.
Be Proud. Be Professional. Be Kingdom.
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