Kingdom Services Group Ltd
Retail Security Officer
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Security Officer (SIA Door Supervisor) - Poundstretcher Belgrave Gate, Leicester (LE1 3GP)
Location: Poundstretcher, Belgrave Gate, Leicester, LE1 3GP
Position: Permanent (Core Role)
Pay Rate: £12.71 per hour
Position 1
Hours: 34 Hours Per Week
Shift Pattern: Monday to Sunday
Shifts:
- Monday to Saturday: 10:30 - 18:30
- Sunday: 11:00 - 17:00
Position 2
Hours: 24 Hours Per Week
Shift Pattern: Monday to Sunday
Shifts:
- Monday to Saturday: 10:30 - 18:30
- Sunday: 11:00 - 17:00
Role Overview
We are seeking professional and customer-focused Security Officers (SIA Door Supervisors) to join the team at Poundstretcher Belgrave Gate, Leicester. The successful candidates will play a key role in maintaining a safe, secure, and welcoming environment for customers, colleagues, and visitors while delivering excellent customer service and supporting the store's day-to-day operations.
Key Responsibilities
- Maintain a visible security presence throughout the store.
- Conduct regular patrols and monitor activity within the premises.
- Prevent theft, loss, damage, and anti-social behaviour.
- Respond professionally to incidents, emergencies, and security concerns.
- Complete Daily Occurrence Book (DOB) entries and incident reports accurately.
- Provide excellent customer service and assistance to customers and visitors.
- Build positive relationships with store colleagues and management.
- Support stock protection and loss prevention initiatives.
- Monitor and report health and safety issues where required.
- Handle conflict situations professionally and effectively.
- Ensure all security procedures and company policies are followed at all times.
- Liaise with emergency services and management when necessary.
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Essential Requirements
- Valid SIA Door Supervisor Licence.
- Own transport is essential.
- Excellent communication and customer service skills.
- Professional, confident, and approachable manner.
- Strong observational and problem-solving abilities.
- Ability to remain calm under pressure and handle challenging situations.
- Full five-year checkable employment history.
- Ability to work independently and as part of a team.
Desirable Experience
- Previous retail security experience.
- Experience dealing with shoplifting incidents and loss prevention.
- Knowledge of retail security procedures and incident reporting.
- Experience within a customer-facing environment.
- Understanding of health and safety procedures.
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Benefits
- Competitive hourly rate of £12.71 per hour.
- Contributory pension scheme.
- Overtime opportunities available.
- Access to an advanced/early pay scheme.
- Employee Assistance Programme and wellbeing support.
- Ongoing training and development opportunities.
- Friendly and supportive working environment.
- Career progression opportunities within a leading security provider.
Ideal Candidate
The ideal candidate will be an experienced and professional SIA Door Supervisor with excellent customer service skills and a proactive approach to security. You will be confident interacting with members of the public, store colleagues, and management while maintaining a safe and welcoming environment. Previous retail security experience would be advantageous, although full support and ongoing training will be provided.
Apply Today
If you are looking for a permanent security role with a reputable organisation and have the skills and experience required, we'd love to hear from you.
Apply now and join a team committed to keeping people, property, and businesses safe.
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