Mitie Cleaning & Hygiene Services
Retail Security Officer NFL
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Job Overview
We are looking for a professional, confident, and customer-focused Security Officer to join our team. In this role, you will help protect our customer's people, property, and assets while delivering an exceptional standard of service in line with site Assignment Instructions and company procedures.
You will play an important role in maintaining a safe and secure environment, building positive relationships with colleagues and customers, and contributing to the overall success of the contract. We are committed to supporting your ongoing development through training, learning opportunities, and career progression.
Main Duties
Operations
- Ensure compliance with all company policies, procedures, legal requirements, and industry regulations.
- Carry out all assigned duties in accordance with site Assignment Instructions.
- Regularly review Assignment Instructions and contribute ideas that may enhance service delivery and operational effectiveness.
- Maintain all required licences and certifications, including SIA licensing and any contract-specific training requirements.
- Follow all health, safety, and security procedures to maintain a safe working environment.
- Demonstrate professionalism, integrity, and sound judgment when carrying out duties.
- Work in an organised and proactive manner, taking ownership of responsibilities and supporting team objectives.
Training and Development
- Complete all mandatory training and competency assessments.
- Take advantage of additional learning and development opportunities to support personal growth and career progression.
- Use technology effectively to achieve objectives and continuously develop professional knowledge and skills.
- Ensure all licences and qualifications are renewed within the required timescales.
Security and Health & Safety
- Identify and promptly report any health and safety concerns or potential risks.
- Remain vigilant and respond appropriately to security incidents, threats, or changes within the environment.
- Use initiative and seek support when required to manage challenging situations safely and effectively.
- Maintain a calm, professional, and approachable manner when interacting with customers, visitors, and colleagues.
- Complete accurate incident reports and records in a timely manner.
- Demonstrate reliability, commitment, and professionalism at all times.
- Ensure all required check calls and communications are completed in accordance with Assignment Instructions.
- Escalate incidents appropriately and liaise with emergency services and the Communication Centre when required.
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What We're Looking For
- Valid SIA Licence (Security Guarding or Door Supervision).
- CCTV SIA Licence (or willingness to obtain where required).
- SC Clearance desirable.
- Excellent communication and customer service skills.
- Professional, approachable, and confident manner.
- Ability to work independently and as part of a team.
- Commitment to learning, development, and career progression.
Why Join Us?
We believe diverse teams create stronger outcomes and welcome applications from people of all backgrounds and experiences. Whether you're an experienced Security Officer or looking to further develop your career within the security industry, we'll support you with training, development opportunities, and a positive working environment where you can succeed.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Apply Now
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