Mitie Cleaning & Hygiene Services
Retail Security Officer NFL
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Job Overview
We are looking for a professional, confident, and customer-focused Security Officer who is committed to maintaining a safe, secure, and welcoming environment for our client, colleagues, and visitors.
In This Role, You Will
- Protect the customer's people, property, and assets by delivering security services in accordance with the site's Assignment Instructions (AI's) and any subsequent updates.
- Consistently achieve and exceed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), taking ownership of your responsibilities and contributing to the long-term success of the contract.
- Demonstrate professionalism, accountability, and a proactive approach to customer service.
- Embrace ongoing learning opportunities to support personal and professional development.
Main Duties
Operations
- Ensure full compliance with company policies, procedures, legal requirements, and regulatory standards, as directed by the Security Account Manager and in line with UK legislation.
- Complete all site-specific tasks and responsibilities to the highest standard, as outlined within the Assignment Instructions (AI's).
- Regularly review Assignment Instructions, keeping up to date with any changes and proactively suggesting improvements to enhance service delivery.
- Maintain compliance with all industry and statutory licensing requirements, including holding a valid front-line SIA licence in either Security Guarding or Door Supervision. A CCTV (PSS) SIA Licence is also required by the client, along with any additional contract-specific training.
- Follow all health, safety, and legal obligations associated with the role.
- Carry out duties responsibly, professionally, and in accordance with established procedures.
- Demonstrate excellent organisational skills, attention to detail, and a methodical approach to work.
Training & Development
- Successfully complete all mandatory training and competency assessments.
- Participate in additional development opportunities as identified by the Security Account Manager.
- Use technology effectively to support operational objectives and enhance professional knowledge.
- Take responsibility for maintaining all required licences and qualifications, ensuring SIA licence renewals are submitted at least 16 weeks before expiry.
- Actively engage in continuous professional development to remain informed of industry best practice and emerging trends.
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Security, Safety & Customer Service
- Remain vigilant and promptly report any health and safety concerns, hazards, or risks identified on site.
- Monitor the site environment for security threats, suspicious activity, or changes that could impact safety, security, or business operations.
- Use initiative, sound judgement, and effective communication skills to manage situations appropriately and seek support when required.
- Maintain a calm, professional, and courteous approach when dealing with challenging situations or difficult customers.
- Complete accurate, detailed, and timely records following any incident, ensuring information can be used to support investigations and reporting requirements.
- Demonstrate reliability, punctuality, and commitment to both Mitie and the client.
- Ensure all scheduled check calls are completed within the required timeframes in accordance with Assignment Instructions.
- Contact Emergency Services and the Communication Centre promptly when incidents occur and ensure all reporting procedures are followed.
- Deliver a visible and reassuring security presence while promoting a positive customer experience.
What We're Looking For
We are seeking someone who is professional, approachable, and passionate about delivering exceptional security services. The ideal candidate will have:
- A valid SIA Licence (Security Guarding or Door Supervision).
- A CCTV (PSS) SIA Licence (required for this contract).
- Strong communication and interpersonal skills.
- Excellent attention to detail and report-writing ability.
- The confidence to work independently and make informed decisions.
- A proactive and customer-focused approach.
- The ability to remain calm and professional under pressure.
- Security Cleared (SC) status desirable, but not essential.
Why Join Us?
At Mitie, we value professionalism, integrity, and teamwork. We are committed to supporting our colleagues through comprehensive training, career development opportunities, and a positive working environment where everyone can thrive and achieve their full potential.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
Get help with your application
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When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
- Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants.
- We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
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