The Goodwood Group
Retail Service Assistant
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The Role
You'll be the welcoming face of both The Kennels Shop and The Hotel Golf Reception at Golf At Goodwood, creating memorable experiences for our members, guests and visitors from the moment they arrive. You'll play an important role in delivering exceptional service across our retail and golf operations, ensuring every interaction reflects the high standards for which Goodwood is renowned.
No two days are the same. From assisting customers with their retail purchases and checking golfers in for their next round, to supporting events and helping maintain beautifully presented retail spaces, you'll thrive in a fast-paced and varied environment where attention to detail and outstanding service matter.
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Working as part of a friendly and supportive team, you'll take pride in building genuine relationships with our members and guests, anticipating their needs and going the extra mile to exceed expectations. Whether you're recommending products, answering enquiries or ensuring the smooth day-to-day running of the shop and reception areas, you'll bring energy, enthusiasm and a proactive approach to everything you do.
What You'll Bring
- A positive, friendly and professional approach.
- A genuine passion for delivering exceptional customer service.
- A customer-focused mindset, with the ability to anticipate guest needs and exceed expectations.
- Experience within a customer-facing environment.
- Confidence working in a busy and varied role, balancing multiple priorities.
- Strong communication skills and the ability to build positive relationships.
- A proactive attitude and willingness to support the wider team.
- An interest in golf would be beneficial, although not essential.
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What You'll Get
- Access to a comprehensive wellbeing programme.
- Complimentary Health Club membership.
- Free event tickets to our world-famous events.
- Health cash plan.
- Group Performance Share scheme.
- Training and development opportunities.
- The chance to work within a unique and exciting environment at the heart of Goodwood.
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